Senior Claims Advocate - Risk Management

Job Description

Job Description

TrueNorth is seeking a Senior Claims Advocate to join our Risk Management Claims team. This role can be performed from one of our office locations. We live by our core values of Exceptionalism, Collaboration, and Resourcefulness - and we're looking for someone who is hungry, humble, and smart.

What this role is - and isn't. This is not a transactional claims role focused on moving information between carriers and clients. This is a strategic, client-facing position built around Risk Management claims, where you will act as a trusted advisor, drive proactive claims strategies, and influence outcomes rather than simply report on them. You will help clients reduce their total cost of risk over time and play a central role in evolving our claims function from reactive to proactive, including how we leverage technology and automation to work smarter.

Please be advised this position may close on or after 06/15/2025, without advance notice, should we receive a sufficient number of qualified applications.

What you'll do:

• Serve as a primary claims strategist for risk management clients — managing complex auto liability, workers’ compensation, general liability, and property claims from an outcome-driven perspective.
• Proactively engage with clients and carriers to shape claim direction, reserves, and resolution strategy — not just monitor status.
• Lead regular claims strategy sessions with clients, identifying trends, risk patterns, and actionable opportunities to improve performance.
• Partner with loss prevention and safety teams to translate claims insights into operational improvements.
• Manage and influence severe and catastrophic claims, including litigation oversight, mediations, and ADR strategies.
• Analyze claims data and deliver clear, confident guidance to clients on coverage positioning, frequency, severity, and long-term cost reduction.
• Facilitate structured claim reviews that go beyond status updates and drive meaningful decisions.
• Interpret policy language and advocate for favorable coverage positions on behalf of clients.
• Leverage technology, automation, and AI-powered tools to streamline claims workflows, surface early warning indicators, and shift the team's capacity from administrative tasks toward higher-value client advocacy.
• Identify opportunities to use data and predictive analytics to get ahead of claim trends, flag high-severity exposures early, and build more proactive client reporting.
• Lead onboarding of new transportation clients, establishing strong claims process alignment from day one.
• Mentor team members and help elevate the overall claims function toward a more strategic, tech-enabled model.
• Travel up to 20% to support client relationships and on-site engagement.

In compliance with Colorado ’s Equal Pay for Equal Work Act (EPEWA)we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado. Colorado Hiring Range: This position is an Exempt role with a compensation of $95,000-$110,000 annual salary. The pay will vary depending on your location, skills, and experience. In addition to your base compensation, you will have the opportunity to earn up to an additional 10% of your annual salary based on the performance of your individual goals and the goals of the firm.

• Four-year degree required.
• 8+ years of commercial claims experience required.
• Deep experience with claims (auto liability, cargo, general liability) strongly preferred.
• Experience with multi-line commercial claims, litigation management, and ADR strategies preferred.
• Brokerage or agency-side claims experience a strong plus.
• AIC or SCLA designations preferred.
• Commercial P&C license required within 90 days of hire.

Skills that matter here:

• Strategic thinker who evaluates claims for outcomes, not just process compliance.
• Strong client presence — ability to advise, influence, and build trust at the executive level.
• Deep knowledge of transportation exposures: trucking liability, cargo, auto physical damage, and regulatory nuance.
• Analytical mindset with ability to translate claims data into clear, actionable client strategies.
• Confident navigating high-exposure, complex claims and driving decisions under ambiguity.
• Proactive, forward-thinking approach to identifying risk patterns and opportunities before they escalate.
• Comfort with and curiosity about technology — including claims management platforms, automation tools, and AI — with an eye toward using them to improve both efficiency and client outcomes.
• Strong coaching and mentoring capabilities to help elevate team performance.
• High ownership mentality — operates independently while maintaining accountability.

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!