Shipping Coordinator

2nd Shift Shipping Coordinator

Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customer's requirements and expectations. We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture.

Job Summary:

The Shipping Coordinator is responsible for coordinating and supporting the daily activities of the Shipping team to ensure customer orders are processed accurately, efficiently, and in accordance with established on-time delivery goals. This position provides day-to-day direction to team members, monitors workload and staffing needs, prioritizes work orders, and helps ensure employees have the training, resources, and information necessary to perform their responsibilities effectively. The Shipping Coordinator serves as a key resource for the department and is expected to have a strong understanding of all shipping processes, equipment, and applicable software systems. This individual must be able to make sound decisions, communicate expectations clearly, identify and resolve problems, and maintain a productive workflow that supports customer demand.

What You'll Do:

• Monitor the status of customer orders and compare department performance against established on-time delivery goals.
• Evaluate daily production and shipping workload to determine whether the team is producing and shipping at a pace sufficient to meet customer demand.
• Identify potential delays or workflow issues and take appropriate action to keep orders moving toward completion.
• Monitor department performance and identify opportunities to improve efficiency, productivity, and order fulfillment.
• Utilize available reports, spreadsheets, and other tools to track and maximize department performance.
• Create and maintain lists to support freight order picking and other daily shipping activities.
• Evaluate staffing levels based on current and anticipated customer orders and departmental workload.
• Communicate staffing concerns and identify when additional resources, reassignment, or cross-training may be necessary.
• Distribute work effectively among team members based on workload, priorities, due dates, and work areas.
• Ensure team members understand their assignments and have the resources necessary to complete their work effectively.
• Review and prioritize work orders based on customer due dates, shipping requirements, and designated work areas.
• Ensure work orders are being processed in the appropriate sequence to support on-time delivery.
• Monitor the progress of assigned work and adjust priorities as business needs change.
• Communicate changes in priorities and expectations clearly to team members.
• Train team members on Shipping department processes, procedures, equipment, and systems.
• Provide cross-training to ensure adequate coverage of essential department functions.
• Reinforce proper processes and work practices through coaching, instruction, and hands-on support.
• Identify training needs and communicate areas where additional development may be beneficial.
• Serve as a knowledgeable resource for team members and assist employees in developing the skills necessary to perform their responsibilities effectively.
• Other related duties as assigned.

Demonstrate the ability to perform and oversee all applicable Shipping department processes, including:

• Amazon order processing
• Export order processing
• Freight order processing
• Ground order processing
• Order labeling
• B.O.L. creation
• Creating and maintaining order-picking lists
• Truck loading
• Ground order processing
• Inventory control and maintenance
• Stock put-away

Maintain a strong working knowledge of all software systems and functions necessary to effectively perform and oversee Shipping department responsibilities, including:

• Macola
• Agility
• Amazon
• Microsoft Excel

What You'll Bring:

• High school diploma or equivalent required.
• 3+ years of experience in shipping, warehouse, logistics, distribution, or a related manufacturing environment.
• At least 1 year of experience providing lead, trainer, or informal supervisory responsibilities preferred.
• Strong understanding of shipping and warehouse processes.
• Ability to prioritize multiple tasks and changing workloads effectively.
• Strong organizational and time-management skills.
• Ability to evaluate staffing and workload requirements.
• Strong problem-solving and decision-making skills.
• Effective verbal and written communication skills.
• Ability to provide clear direction and communicate expectations to team members.
• Ability to train and cross-train employees on processes, equipment, and systems.
• Working knowledge of Macola, Agility, Amazon, and Microsoft Excel.
• Ability to create and utilize spreadsheets and other tools to monitor and improve department performance.
• Ability to learn and follow established processes and procedures.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.

What We Offer:

• Comprehensive health and wellness benefits
• Generous 401(k) with up to 8% company match
• A supportive and inclusive company culture that prioritizes work/life balance
• Professional development to help grow your career
• Paid time off and paid holidays