Assistant Manager, Guest Experience | Polaris Fashion Place

Assistant Manager, Guest Experience

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Core responsibilities of the job include:

• Leadership and people management
• Guest experience and community
• Operations, product, and strategy
• Budget responsibility
• People management

What we look for includes:

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Change Management Leadership: Leads others through change processes and uncertainty
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Job requirements include:

• Eligibility
• Schedule/Availability
• Experience
• Job assets (i.e., nice to have; not required)
• Work context (e.g., environment, interactions, physical)

Compensation & benefits package includes:

Base pay range: $24.50 - $33.25/hour, subject to minimum wage in the location

Target bonus: 25%

Total target base pay range: $30.63 - $41.56/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.