Order Escalation Associate

The Order Escalation Associate will be responsible for the day-to-day operations supporting Escalation and customer service delivery. They will work closely with the management team to plan and oversee various tasks and deliverables required to meet committed timelines. This position is responsible for providing research, troubleshooting, and identifying issues that are escalated. The analyst should be able to determine if an issue can be fixed on the spot or will need to be escalated further. What You Will Do: * Promptly allocate inventory to new orders in High Jump WMS as given by the Merchandising team. * Troubleshoot any allocation errors including shortages, inventory discrepancies, reworks, and product transfers. * Facilitate all communication via email between Procurement teams and Warehouse teams including product inquiries and transfers, rework requests, and shipment requirements.

• Run reports as needed to keep the open order books clean and up to date.
• Provide additional support and knowledge to Warehouse teams regarding

customer specific order requirements (label placements, pallet requirements, shipping requirements). * Maintain organized record of past order communications to aid Inventory and Chargeback team investigations.

• Assist in other departments as needed.
• Perform other duties as assigned.

What We Are Looking For:

• High School Diploma/ GED
• 0-3 years of warehouse experience
• Able to multitask, organize, prioritize, and manage time efficiently
• Proficient verbal and written communication skills
• Ability to thrive in a high-pressure, fast-paced, and time-sensitive

environment

• Can easily adapt to shifting priorities
• Possesses a passion for excellent customer service
• Excellent attention to detail
• Fluent reading and writing skills
• Quality conscious
• Positive Attitude
• Exceptional Business etiquette
• Knowledge of warehouse processes, procedures, and warehouse management system

functionality

• Effective problem solver and critical thinker
• Basic computer skills including Microsoft Office & G-Suite
• Proactive in resolving issues
• Ability to deal effectively with diverse individuals at all organizational

levels in a professional manner Preferred Qualifications * Experience with current WMS (High Jump) Working Conditions

• Environment: Warehouse
• Extreme Exposures: Works in areas requiring exposure to varying temperatures,

extreme heat or cold and damp or drafty conditions * Schedule: Variable schedule; including nights and weekends – occasional overtime may be required

• Physical Requirements: Light; Lifting up to 25 lbs
• Travel Required: Yes – Limited; will be required to travel between multiple

worksites based on volume and business needs This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. What we offer: The hourly range for this position is $19.74 - 22.77 per hour. The base hourly rate may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states. Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement. Please note that this is a fully on-site position based out of our warehouse facility. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Working at Jazwares At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business. * Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community. * Collaboration: We share one vision worldwide, constantly striving to improve and innovate together. * Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent. Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together! JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Who We Are Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Disney™, BumBumz™, and Adopt Me™. In addition to toys, offerings include virtual games, costumes, and pet products. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook Recruitment Safety Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to View email address on click.appcast.io. We look forward to you experiencing a safe and enjoyable application process at Jazwares!