Front of House Associate

Company description Breads Bakery is a New York bakery dedicated to producing handmade breads and pastries using traditional baking techniques, and providing our guests with an unforgettable experience. We believe a guest's first impression of our bakery should be accompanied by a familiar and warm welcome, and we're looking for just the right person to do it! Breads Bakery is seeking enthusiastic, dynamic individuals to join our team as a front-of-house associate. We have position openings at all our Manhattan based locations (Union Square, Upper West Side, Upper East Side, Rockefeller Center, Bryant Park and NYU Langone). Job description Responsibilities & Expectations: Recognize the importance of providing extraordinary hospitality and exemplify this in interactions with guests and vendors alike. Assist in all fundamental levels of the guest experience from answering product questions to point of sale. Ensure proper inventory and quality are maintained- recognizing that every day presents varying needs and adjusting workflow to meet these needs. Assist at other Breads Bakery locations as needed; ability to adjust and adapt gracefully to unexpected changes. Maintain a clean, safe and aesthetically pleasing space in accordance with operations and sanitation guidelines. Follow tasks as instructed by direct managers and shift supervisors, ensuring responsibilities are met and, when possible, exceeded. Govern service recovery as needed with professionalism and sincerity. Skills & Requirements: Professional experience in customer service or relevant roles. Background in hospitality and/or the food & beverage industry, preferred but not required. Commitment to providing exceptional service and genuine experiences. Remarkable communication and interpersonal skills, strong problem-solving aptitude, and ability to multitask. Ability to work holidays and weekends. For part-time associates, individuals must have availability for at least 3 shifts per week and must work at least 2 shifts per week. Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards / requirements including meeting and qualitative or quantitative productivity standards Ability to maintain reasonably regular, punctual and regular attendance consistent with the ADA, FMLA and other federal, state and local standards / requirements Compliance with all personnel policies and practices Compensation & Benefits: Base hourly rate of $17.00 per hour, plus gratuities averaging $6.00–$12.00 per hour, resulting in average total earnings of approximately $23.00–$29.00 per hour. Additional Pay: individuals who hold a valid NYC Food Protection Certificate (Food Handler Certification) are eligible for an additional $0.50 per hour. Insurance: Medical, dental, vision, and life insurance with 35-75% employer contribution (available to full time team members following waiting period) Paid time off package 401(k) retirement savings plan with employer contribution Access to commuter benefits, flexible spending accounts (FSA), financial wellness programs, mental health and fitness benefits, store discounts, and PLUM benefits Compensation Details Compensation: Hourly ($17.00 - $17.50) plus tips Estimated Weekly Tips: $9.00 Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program Compensation this position is: hourly, $16.50 - 20/hr