Work at Home Customer Service Advisor (Kentucky residents)

About the Role Looking for a work‑from‑home opportunity that will help you move from a job to a rewarding career? This full‑time role offers a personal fulfillment and benefits package for Kentucky residents. Pay Transparency This position starts at $13 per hour. What to Expect As a Work at Home Customer Service Advisor at Morley, you will help customers, health‑care providers, and beneficiaries navigate health‑insurance questions and provide meaningful support via phone and email. We will train you to confidently support callers, empathize, evaluate issues, and determine next steps to excel in this early‑career role. Benefits of This Role Full‑time role with strong benefits Flexibility with paid time off Comprehensive training Leadership development program available to help you grow your career Supportive and knowledgeable team Positive, empowering work environment Responsibilities Research, process, and resolve customer and health‑care provider questions about benefits, insurance eligibility, payments, quality‑care issues, and complex inquiries. Relay detailed information to customers, managers, and clients. Initiate status reports or service‑recovery letters to the inquirer. Route inquiries when appropriate. Educate new and existing customers and team members on relevant policies, procedures, and specific benefits. Document details of each interaction in the tracking system to maintain up‑to‑date and organized records. Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude. Eligibility Requirements High school diploma or equivalent. Two or more years of customer service experience (previous call‑center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers). Typing speed of 30+ words per minute. Availability to work shifts within the center's hours of operation: Monday – Friday: 8 a.m. – 9 p.m. Eastern time / 7 a.m. – 8 p.m. Central time. Possible Saturday or Sunday shifts from October through March. Shifts are assigned based on schedule bid using performance metrics. Must be able to stick to the schedule reliably, as some queues are time‑sensitive. Nice to Have Experience in medical claims reimbursements or medical billing. Conversant in health‑insurance industry terminology. Demonstrated knowledge of health‑care policies, procedures, applicable certificates and riders, and benefits related to inquiry processing. Knowledge of customer service techniques. Remote Work Requirements Kentucky resident. Secluded and distraction‑free work environment. Required internet setup: High‑speed internet delivered through a wired provider (cable or fiber). Computer must be physically connected to your modem/router using an Ethernet cable. Wireless, 5G, and satellite connections are not supported. Benefits for Associate Well‑Being Medical and prescription coverage. Dental and vision insurance. Paid time off. Associate wellness program with rewards for annual checkups. Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). 401(k) with match. Flexible spending account (FSA). Life insurance. Company‑paid short‑ and long‑term disability insurance. 24/7 online access to doctors through Teladoc. 24/7 nurse help desk. Patient advocacy with free 24/7 support for benefit questions and claims. Guidance for family, financial, and estate planning (including wills). Equal Opportunity Employer & Accommodations Morley is an Equal Opportunity Employer and promotes a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations are provided for those with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact View email address on click.appcast.io. #J-18808-Ljbffr