Senior Product Portfolio Operations Associate

Job Description Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, you will play a key role in defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. You will develop a deep, end‑to‑end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. In this role you will synchronise efforts across diverse products, interpret operations data for growth opportunities, and help shape change initiatives and strategise resource allocation. Job Responsibilities Creates synergies across products to ensure successful delivery against business objectives Collects key inputs from across products to ensure the full product‑line framework highlights core cross‑product priorities, sequencing, and trade‑offs Calculates metrics for portfolio management operations and analyzes data for areas of opportunity Develops change initiative materials and change timelines Assists in the product‑level collection strategy including controls, financials, and resourcing needs Required Qualifications, Capabilities, and Skills 3+ years of experience or equivalent expertise in program management or performance optimisation Proven ability to implement operational effectiveness initiatives Prior working exposure to operations of the product development life cycle and agile methodologies Benefits We offer a competitive total rewards package including base salary, commission‑based pay and/or discretionary incentive compensation, benefits such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Equal Opportunity Employer We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally, using the latest technology to deliver industry‑leading capabilities and refine customer experiences. #J-18808-Ljbffr JPMorganChase