Patient Care Coordinator (Complex Rehab Technology)

Job Description

Job Description

Description:

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Pay: $20–$23/hour (based on experience)

About Action Seating and Mobility

Action Seating & Mobility is a leading Complex Rehabilitation Technology (CRT) provider helping individuals regain independence through customized mobility equipment such as advanced wheelchairs and adaptive seating systems.

Our coordinators play a critical role in ensuring patients receive medically necessary equipment by managing documentation workflows between physicians, therapists, Assistive Technology Professionals (ATPs), billing teams, and clients.

If you enjoy structured problem-solving, coordinating moving pieces, and helping patients access life-changing equipment, this role offers a meaningful career path in healthcare operations.

The Patient Care Coordinator serves as the central workflow coordinator supporting documentation, scheduling, referrals, and communication required for patients to receive customized mobility equipment.

This role manages multiple active patient cases simultaneously and ensures required clinical documentation moves efficiently between providers, clinicians, and internal teams.

This position is ideal for candidates with experience in:

• medical office coordination
• referral management
• patient intake
• therapy clinic administration
• case coordination
• durable medical equipment (DME)
• waiver services coordination
• healthcare scheduling support

What you'll do:

As a Patient Care Coordinator, you will:

• Collect and verify patient demographics, insurance, physician, and therapist documentation
• Manage patient workflow tracking logs across multiple active cases
• Coordinate documentation between physicians, therapists, ATPs, and billing teams
• Follow up on missing paperwork to prevent delays in patient care
• Schedule appointments for clinicians and Assistive Technology Professionals
• Create and maintain patient encounters in internal systems
• Support chart audits and compliance workflows
• Route incoming documentation appropriately and securely
• Contact patients regarding equipment delivery and satisfaction
• Provide coordination support to billing, customer service, and clinical staff
• Assist with phones and front-office workflow as needed

This role supports the full documentation lifecycle required to deliver medically necessary mobility equipment.

Training and Career Growth:

We invest heavily in coordinator development.

You’ll receive:

• structured onboarding
• workflow training with experienced ACC mentors
• internal documentation process training
• scenario-based coordination training
• access to internal learning resources and manuals

Career pathway:

ACC I / ACC II / ACC III

Most team members progress to the next level within 6–12 months depending on performance and mastery of workflows.

This position builds valuable experience in clinical documentation coordination, insurance readiness workflows, and Complex Rehab Technology operations.

Required:

• High school diploma or GED
• At least 1 year of administrative, scheduling, coordination, or healthcare support experience
• Strong organizational and multitasking ability
• Professional written and verbal communication skills
• Comfortable managing multiple priorities simultaneously
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to maintain HIPAA-compliant documentation standards

Preferred:

• Associate degree or healthcare coordination experience
• Medical office, referral coordination, therapy clinic, waiver services, or DME experience
• Electronic Medical Record (EMR) familiarity
• Insurance verification or intake experience
• Complex Rehab Technology experience (eligible for enhanced sign-on bonus)

Why Join Action Seating & Mobility

At Action Seating & Mobility, coordinators directly support patients receiving customized mobility equipment that improves independence and quality of life.

You’ll benefit from:

• mission-driven work that impacts patients daily
• structured training and advancement opportunities
• stable weekday schedule
• supportive interdisciplinary team environment
• exposure to specialized healthcare coordination workflows
• long-term career growth within Complex Rehab Technology

Ideal Candidate Profile:

Strong candidates for this role often come from:

• medical front office coordination
• behavioral health coordination
• therapy clinic scheduling
• intake/referral processing roles
• waiver services support coordination
• DME providers
• hospital outpatient admin teams
• case management support environments

If you enjoy keeping processes moving, solving documentation gaps, and supporting patients behind the scenes, this role is an excellent fit.