Restoration Technician

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

SERVPRO Restoration Technician Primary Role:

Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO standards.

Key Responsibilities & Expectations

1. Executive Customer Satisfaction

• Notify Crew Chief of any customer needs or concerns.

• Communicate effectively to ensure customer satisfaction.

• Report any service complaints promptly.

2. Production Jobsite Execution & Support

a. Emergency Response

• Adhere to 1-4-8 job response protocols.

• Be available for emergency service responses.

b. Production Tasks

• Follow SERVPRO guidelines and Crew Chief instructions.

• Inventory and load equipment and supplies before jobs.

• Set up staging areas and equipment at job sites.

• Prepare job site rooms for cleaning.

• Assist Crew Chief and team with tasks as needed.

• Perform thorough cleanup at end of day or job.

c. Clean & Respectful Jobsite

• Leave job sites clean and orderly.

• Show respect for customer property.

d. Uniform & Professionalism

• Follow SERVPRO uniform policy.

e. Training & Development

• Participate in training regularly.

• Complete ECTP and pursue IICRC certifications.

• Read MSDS and equipment manuals for safety and usage.

• Learn to properly operate all tools and equipment.

3. Human Resources Communication

• Ensure clear, two-way communication with team members.

• Communicate honestly, timely, and respectfully to support team effectiveness.

4. Production Maintenance & Equipment Care

a. Vehicle & Equipment

• Keep vehicles and equipment clean and organized.

• Disinfect and inspect equipment regularly.

• Complete vehicle/equipment maintenance checklists as assigned.

b. Facilities

• Help maintain cleanliness of warehouse, office, and grounds.

5. Executive Safety & Risk Management

• Attend safety training sessions.

• Follow SERVPRO safety policies at job sites, in the office, and in transit.

• Use all equipment and PPE properly.

• Maintain clean and safe workspaces.

• Report injuries or hazards immediately.

• Follow SERVPRO crew rules at all times.

6. Additional Duties

• Take ownership of your role and responsibilities.

• Look for ways to improve efficiency.

• Complete additional tasks as assigned by management.