Data Center Program Manager

As a Microsoft Data Center Project Manager (DCPM) you will perform troubleshooting for service incidents manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures engage in collaboration across various teams as well as provide mentorship across data centers by sharing s tandard practices.

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI DCPM you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs Diversity & Inclusion trainings and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter p rofessionals working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalates as appropriate to meet SLA/OLAs with minimal disruption to the client/customer and business.
• Recognize potential customer impact of other events and issues (e.g. customer lockdown) communicate potential impact and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify coordinate manage expectations and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified understood documented and met.
• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities hold self-accountable for the end-to-end service quality completeness and resulting customer experience (including but not limited to availability safety security customer service). Support escalation of issues to appropriate owner.
• Embody our cultureand values.

Required Qualifications:

• High School Qualification or equivalent AND 2 years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Background Check Requirements:

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required we also look for the following Preferred Qualifications:

• 2 years experience in Critical Environment infrastructures (e.g. UPS Generator AHU) or working in physical IT infrastructures (e.g. Servers SANs Networking Capacity DC Rack/Enclosures structured cabling).
• Technical College degree in Computer Science Math Telecommunications Electrical/Mechanical Engineering or related field.
• Applicable certifications: ASICS/Inventory Control CompTIA Microsoft Network Certifications PMP ITIL CDCP.

Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84400 - $168800 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $118800 - $186600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC