Business Manager, Retail Bank Channels and Operations

Business Manager, Retail Bank Channels and Operations As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll work with world‑class professionals to develop and test strategies that ultimately impact the bottom line. All of this is done in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities Strategic leadership: develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands. Leadership: manage and develop 1–2 analysts; coach and mentor associates to develop and retain talent at Capital One. Product: develop and implement new product and pricing strategies for various lending products; lead product‑level modeling and analytics. Marketing: lead direct‑to‑consumer marketing efforts for select products and set strategic intent for products distributed through the retail channel; build targeted insights to inform the design and development of new customer experiences and breakthrough technology concepts that support new go‑to‑market strategies. Credit Risk: drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses with rigorous monitoring and analysis. Execution: manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently. Partnership: work closely with colleagues across Capital One, including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service and profitability. Strategic & analytic orientation: demonstrate a proven track record of decision making and problem solving based on analytics, coupled with strong quantitative skills. The role relies heavily on rigorous analytic marketing and credit risk management. Strong business judgment, leadership and integrity: bring a healthy, aggressive yet responsible approach to business decisions. Solid people leadership experience: build and leverage a high‑performing team and collaborate with business partners across the enterprise; foster innovation, drive critical decisions, hold partners accountable, and consistently deliver results. Strong executive communication skills: impeccable written and oral communication credentials, strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Clear results orientation: focus intensely on achieving both short‑term and long‑term goals; drive and execute an agenda in an uncertain and fluid environment. Successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus. Basic Qualifications At least 3 years of professional experience performing analysis. Currently has or is in the process of obtaining one of the following, with the expectation that the degree will be obtained on or before the scheduled start date: A Bachelor’s Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related quantitative field). A Master’s Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related quantitative field) or an MBA with quantitative concentration. Preferred Qualifications Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering. 5+ years of experience in analysis. 2+ years of experience in financial services. 1+ year of experience in consulting. 2+ years of experience in people management. Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. McLean, VA: $164,800 - $188,100 for Business Manager Richmond, VA: $149,800 - $171,000 for Business Manager This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (LTI). Incentives could be discretionary or nondiscretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about the recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. CapitalOne Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). ", #J-18808-Ljbffr