Store Assistant Manager - 5th Avenue

What We’re Looking For This is a Full‑Time role (37.5 hours / 5 days per week). Candidates must be available to work store opening and closing hours, and weekends. What You’d Be Doing in This Role In partnership with the Store Manager, support oversight of daily in‑store operations and provide assistance on the sales floor ensuring store is profitable. Assist in recruitment, manage, mentor and develop staff to maximise sales, profitability and exceed agreed key performance indicators. Complete operational store requirements by scheduling and assigning zones to employees, while ensuring a fully staffed store at all times. Manage ongoing store operations and inform the Store Manager of any pertinent issues (petty cash, daily banking, POS system, payment processor, etc.). Ensure the day‑to‑day operations of the store are compliant with the company requirements. Coach, counsel and provide constructive feedback to all store staff. Control stock and manage the weekly order of store supplies. Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of beauty and skin care, DECIEM brands and products. Stay up to date with product knowledge, company information, launches and campaigns. Ensure standards for quality, customer service and health and safety are met. Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in‑person customer complaints). Enforce store policies and procedures are up to company standard and direction. Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic. Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness, etc.). Perform other duties as assigned. Skills and Qualifications to Get the Job Done Love of beauty products and a passion for skincare. Proficiency in MS Office, especially Excel and PowerPoint. Attention to detail and problem‑solving skills. Excellent written and verbal communication skills. Strong time management and organizational skills with the ability to multi‑task. Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines. Experience in a leadership role is preferred. Relevant education or equivalent work experience in customer service/retail is an asset. What You’ll Be Gaining by Joining Our Team Generous vacation and personal days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. Four months of paid time off for new parents (inclusive of all genders). Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. First dibs on new products. A generous discount on products for DECIEM and other Estee Lauder brands. Pay Range The anticipated hourly range for this position is $24.00 to $26.00. Exact hourly rate depends on experience, skills, education, and budget. The position may also be eligible for an annual discretionary bonus. Equal Opportunity Employer DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class. Employees and prospective employees requiring accommodations for disability or religious observances may contact View email address on click.appcast.io. #J-18808-Ljbffr The Estee Lauder Companies