Sales Operations Coordinator

Sales Operations Coordinator

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

We are currently seeking applications to fill the following job opening at Asahi Kasei Plastics North America where our products are used in a wide array of molding applications including automotive, consumer, electronics, furniture, and industrial parts and they provide excellent solutions for pressure vessels.

Company: Asahi Kasei Plastics North America, Inc.

Job Description: The Sales Operations Coordinator serves as a key administrative and operational partner to the Sales team, acting as the primary liaison between Sales and Commercial Operations. This role supports Account Managers by owning customer-related processes, maintaining accurate customer and pricing information, facilitating internal communication, and ensuring timely execution of sales support activities. The position plays a critical role in helping Sales focus on customer engagement while ensuring operational processes are completed efficiently and accurately.

Benefits:

• Direct hire
• Medical, dental, vision, 401K (match up to 5%, plus an additional 3%, total 8%)
• Paid time off
• Annual bonus eligible
• Tuition assistance

Job Tasks (Essential Duties & Responsibilities):

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.
• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.
• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.
• Coordinate customer and pricing record updates within SAP and monitor requests through completion.
• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.
• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.
• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.
• Maintain accurate customer, account, and sales-related records within SAP and other business systems.
• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.
• Generate and distribute reports, sales activity updates, and customer information as requested by management.
• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.
• Serve as a resource for Account Managers by helping navigate internal processes and escalating issues when necessary.

Qualifications (Education, Experience, Licensures, and Certifications):

• Associate degree or equivalent work experience preferred.
• Experience in sales support, customer service, commercial operations, sales administration, or a related business function preferred.
• SAP experience preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Required Skills:

• Strong organizational and problem-solving skills
• Excellent communication skills both written and oral
• Multitask in a dynamic and high-paced work environment
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment.
• Critical thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Customer-focused mindset with a commitment to providing outstanding internal support
• Computer proficiency, specifically with SAP ERP/ MRP system, Microsoft office suite

Work Environment / Physical Demands / Travel:

• Office setting, some requirements to enter manufacturing facility
• Due to 24/7 operation, some work-related issues may require attention after normal business hours and on weekends

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.