Front Desk Receptionist

Job Description

Job Description

Urgently Hiring – Immediate Opening

Are you a compassionate, dependable, and professional medical receptionist who thrives in a fast-paced healthcare environment? We are actively seeking an experienced Front Desk Receptionist to become the welcoming face of our family health practice.

This position is ideal for someone who is professional in their communication, confident in handling patients with care and empathy, and committed to providing an exceptional first impression from the moment patients walk through our doors.

We are looking for candidates with a strong work history, excellent customer service skills, and at least 2 years of stable medical front office experience.

What You’ll Do:

As the first point of contact for our patients and families, you will play a key role in creating a warm, organized, and professional patient experience.

Responsibilities Include:

• Greet and check in patients with professionalism and compassion.
• Serve as the primary information resource at the front entrance.
• Answer and manage high-volume phone calls professionally.
• Schedule appointments.
• Verify and update insurance and patient demographic information.
• Assist patients with new patient paperwork and appointment preparation.
• Collect co-pays and patient payments.
• Reconcile daily cash collections and run end-of-day reports.
• Respond promptly to emails, phone calls, and internal messages.
• Maintain a clean, organized, and welcoming reception area.
• Address patient and family questions with patience and professionalism.
• Communicate effectively with providers and staff in a team environment.
• Assist with additional front office duties as needed.

What We’re Looking For:

We are specifically seeking candidates who are:

• Professional, polished, and dependable.
• Experienced in medical front office operations.
• Friendly, compassionate, and patient-focused.
• Comfortable multitasking in a busy medical environment.
• Strong communicators with excellent phone etiquette.
• Organized, punctual, and detail-oriented.
• Looking for a long-term opportunity with a stable work history.

Qualifications:

• Minimum 2 years of medical receptionist or healthcare front office experience.
• Consistent employment history is strongly preferred.
• Experience with medical terminology and insurance verification preferred.
• Experience with EClinicalWorks preferred.
• Strong computer and organizational skills.
• Ability to work well within a team environment.
• High School Diploma or equivalent required.
• Must be able to work onsite in Auburn, AL.

Location: Auburn AL 36830

In-person position only

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

Experience:

• Medical receptionist: 1 year (Required).
• eClinicalWorks: 1 year (Preferred).