IT Support Technician

Chameleon Integrated Services AV/Move/LRA Support TechnicianWe are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within. We offer a Full Benefits package including:Competitive Employee Health Insurance options including dental100% company paid vision plan401K plan with generous company match and no vesting period100% company paid Life insurance100% company paid long and short-term disability insuranceTraining allowancePTO and moreThe Position: Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB. This position requires a Secret security clearance with Top-Secret eligibility. Overview: This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via Service Now ITSM+. Responsibilities:Provides input to deliverables as requiredProvision user's accounts.Work with Global Service Desk to resolve/solution and track open service ticketsProvide Level-2/3 support and troubleshooting to resolve issues.Provide end user desk setups (cube moves)Provide Command Level AV support (run DCS and GVS meetings)Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).Education & Experience:Knowledge of Windows 11 support & technical troubleshooting skillsKnowledge of all Microsoft Office 365 applications and Microsoft TeamsExcellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and culturesLarge team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processesAbility to follow & enforce established processes and security guidelines and effectively communicate them to usersEnsure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with usersCandidate must be reliable, on-time and able to complete tasks by target datesMaintain a professional work ethic & demeanorExcellent organization & time management skillsCandidate must be self-motivated, driven to learn with a focus on continuous improvementLift 50+ pounds of equipmentOn-site hours for this job are 0600-1530, Monday through Friday.Clearance:Secret Clearance with Top-Secret eligibilityPay: Location: Scott AFB, IL 62225We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran statusTexting Privacy PolicyMessage type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.Message frequency will vary depending on the application process.Msg & data rates may apply.OPT out at any time by texting "Stop".