Room Service Attendant, University, Per Diem

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as liaison between patients, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient special requests, issues, and concerns. Works as a cooperative team member in support of the established goals and objectives of the Food and Nutrition Services Department.

I. Major Responsibilities:

• Delivers patient trays as assigned, including regularly scheduled meals, snacks, floor supplies and NOW trays. Assists patients with proper positioning of food tray, reviews menu selections with patient and opening of items as necessary.
• Loads and pushes hot and cold food trucks to and from patient units. Transports various related equipment to appropriate areas. Loads and operates cart lifts, dumbwaiters and elevators.
• Responsible for completing the menu rounds process for assigned patients to communicate menu system and record menu choices in a timely and efficient manner. Adjusts menus accordingly for modified diets. Reviews individual diet prescriptions with patients, as applicable. Informs patients regarding appropriate food alternatives/options as necessary due to dietary restrictions.
• Retrieves all patient trays and delivers to the main kitchen. Cleans and restocks cart.
• Utilizes computerized menu planning system to generate current diet order lists. Verifies for accuracy with unit charge nurse and/or designee.

II. Position Qualifications:

• License/Certification/Education: Preferred: High School education or equivalent.
• Experience/Skills: Required: Excellent communication and interpersonal skills. Ability to read, write and speak English. Ability to perform multiple tasks under time constraints and constant interruption. Basic knowledge of unit weights and measures and basic mathematical functions.
• Preferred: Prior experience in a patient care capacity strongly preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible.