Service Scheduling and Support Specialist

About Us At Sioux City Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee here at Sioux City Ford, is absolutely critical to or success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We provide our employees with the resources, training, and support to continue growing in their position and take on new challenges. As the largest locally owned dealership, we are committed to Siouxland through philanthropy and community partnerships. We are always looking for friendly, self-motivated individuals with excellent people skills to help provide an outstanding customer experience. Sioux City Ford is currently looking for a Service Scheduling and Support Specialist. The Service Scheduling and Support Specialist is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound phone calls. The Service Scheduling and Support Specialist must represent the dealership in a friendly, professional manner, striving at all times to exceed our customers’ and employees’ expectations to maintain their loyalty to the dealership for a lifetime. Benefits

• Our family ownership and commitment to our community
• Several Medical and Dental Plans
• Unique Supplemental Insurance options and discount programs
• 401(k) Plan
• Paid time off
• Holiday pay
• “Give a Day to Charity” Pay
• Friday “Casual for a cause”
• Career Growth Opportunities
• Paid Training
• Employee vehicle purchase plans (includes immediate family members!)
• Discounts on other dealership products and services

Responsibilities

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
• Set appointments
• Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle services and offerings
• Provide superior customer service and achieve highest degree of customer satisfaction
• Meet specified monthly targets and goals
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Qualifications:

• A professional appearance and customer-oriented attitude.
• Multi-Line telephone experience.
• Ability to read and comprehend instructions and information.
• Must speak clearly and always convey a professional image.
• Ability to work well with customers and present a friendly, helpful attitude at all times.
• Must follow dealership safety policies and practices, and immediately report any, and all accidents to a manager/supervisor.
• Must speak and write English fluently, Spanish fluency is optional, but beneficial.
• High School diploma or equivalent.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and a satisfactory driving record.