Assistant Parts Manager

Assistant Parts Manager Department: Parts Employment Type: Full Time Location: Madison Compensation: $70,000 - $80,000 / year Description The AssistantParts Manager supports the Parts Manager in overseeing daily parts department operations at a heavy-duty commercial truck dealership. This role combines administrative leadership, inventory control, customer service, and hands-on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards. Responsibilities Provide daily on-site leadership, guidance, and support to parts department team members Assist in managing daily department workflow to ensure efficiency and accuracy Complete and maintain daily Basecamp and operational spreadsheets Perform projects and special assignments as directed by the Parts Manager Manage and place daily parts orders, including DIA, emergency, and special orders Oversee and verify daily cycle counts performed by parts department personnel Manage backorder reviews and follow-up on outstanding items Oversee core return and parts return processes to ensure timely and accurate completion Ensure warehouse cleanliness, organization, and proper storage of parts Support counter personnel with parts lookup, aftermarket solutions, all-makes parts sourcing, and sales completion Provide exceptional internal and external customer service Assist with troubleshooting parts availability and technical inquiries Audit repair orders (ROs) daily for accuracy and completeness Code, receive, and process invoices daily Manage and coordinate driver deliveries to ensure timely and accurate order fulfillment Ensure a safe working environment and adherence to company policies, procedures, and safety standards Qualifications Minimum of 5 years of experience in parts sales within the medium- and/or heavy-duty commercial truck industry, or equivalent industry experience College degree preferred or equivalent combination of education and experience Strong knowledge of parts inventory management, aftermarket and all-makes sourcing, and dealership operations Proficiency with dealership management systems and parts-related computer software Excellent oral and written communication skills Strong organizational and time-management abilities with attention to detail Customer-focused mindset with a solution-oriented approach Ability to work effectively in a fast-paced environment and support team success Demonstrated ability to lead by example and maintain professional standards