Desktop Support Engineer (Independent Contract) Temecula, California- USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Location: Temecula, California- USA Contract Type: Independent Contractor / Full-Time Start Date: Immediate Eligibility: U.S. Citizens and Green Card Holders Preferred The Desktop Support Engineer (Full Time) role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. Travel will be required as per business needs Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems while preserving hardware warranty and customer security compliance. Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests. Escalate issues as appropriate and act as a technical escalation for the end user. Maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update ServiceNow and other data repositories such as the knowledge base in a timely manner. Identify technical and process issues and recommend improvements. Achieve target ticket volumes and ticket resolution levels. Responsible for compliance with applicable corporate policies and procedures. Maintain productive relationships with peers and management in IT and the clients whose issues are being worked on. Follow the processes and practices established for the group. Coordinate and consult with client areas to help analyze problems and needs and recommend technical solutions. Perform intermediate-to-advanced IMAC (install, move, add, change) services: hardware roll‑outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices. Perform intermediate-to-advanced desk‑side support services, installing and troubleshooting hardware, software, and network-related issues. Handle software installation, support, and upgrades. Provide first/second level Help Desk support. Perform basic LAN and internetworking-related activities. Have strong internetworking and troubleshooting skills. Hold A+ certification and at least one certification from either Cisco or Microsoft; other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus. Be a self‑starter capable of managing multiple tasks. Deliver exceptional customer service skills. Demonstrate good communication skills. Work independently or as part of a team. Complete tasks effectively with minimal supervision. Be available to work flexible work schedules. Possess a high-level skill set and outstanding people skills. Proficient in Windows 10 & 11 and the Office Suite/O365. How to Apply Interested candidates are invited to send their resumes to: #J-18808-Ljbffr Axiom Technologies