Clinical Support Specialist | PT Tech

Job Description

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

Patient Experience

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

• Proactively solve scheduling conflicts before they become problems

Administrative Ownership

• Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

• Collect copays and balances with professionalism and accuracy

• Fill same-day cancellations and keep the following week's schedule full

• Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

• Assist therapists as needed to keep sessions running on time

• Turn over treatment rooms between patients; keep equipment organized and sanitized

• Monitor and restock supplies before shortages happen

• Help maintain a clean, calm, organized clinic environment

• Strong multitasker with excellent customer service instincts

• Interest in physical therapy, exercise physiology, or healthcare administration

• Comfortable with basic computer/clerical work

• Basic health insurance knowledge a plus, not required

• Prior experience helpful but not necessary — we train

• Part-time, 15 hours per week, year-round

• Monday, Wednesday, Thursday 2pm - 7pm

• Evening hours required

• In-person