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Server

TGI Fridays - 2668

Job Description

Job Description

Server

ROLE PURPOSE

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.

  • Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.

  • Promptly and accurately takes food and beverage requests from Guests.

  • Ensures expedient service of food and beverages to the Guest.

  • Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.

  • Learn TGIF menu and beverages, expertly recommends and upsells on items.

  • ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

  • Follows all Fridays Service Style Standards.

  • Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.

  • Practices conversational ordering by mentioning current promotional features.

KEY DECISIONS 

Influences: 

  • Guest experience

  • Exercising standards of Responsible Service of Alcohol

MEASURES OF SUCCESS 

  • Consistently fulfill the Key Responsibilities and Accountabilities above

  • Service Strength Code rating meets/exceeds company standards

  • Guest satisfaction scores

  • Meeting all key metrics outlined on the myPerformance scorecard

QUALIFICATION REQUIREMENTS 

  • Must be able to deliver plates and food and clear tables

  • Must be able to lift up to 30 lbs.

  • Must be able to hear well amongst loud background noise

  • Must be dressed neatly and well groomed in company approved uniform at all times

  • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately

  • Must be able to calmly respond to angry Guests and notify a Manager

  • Must be able to read and write notes to hearing impaired Guests

  • Must be able to read menus to sight-impaired Guests

  • Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

  • Must be able to read and write ∙ Must be able to stand and walk during entire shift

  • Must be able to reach, bend, stoop and wipe counters/tables

COMPETENCIES PASSION FOR THE GUEST – Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

  • Creates a strong first impression promptly greeting Guests.

  • Pays attention to details; remembers names and favorites of regular Guests.

  • Makes a difference in the guest experience by personalizing service to exceed guest expectations.

  • Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.

  • Makes the bar an attractive and exciting place to visit.

  • Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.

  • Shows awareness of Guest needs and expectations; prevents problems before they occur.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

  • Communicates in an open, sincere manner to build rapport with Guests and Team Members.

  • Shares information with others to raise awareness of potential needs and concerns.

  • Keeps interaction positive and productive; avoids conveying negative messages.

  • Responds positively to conflict situations and works to find appropriate solutions.

  • Listens carefully and attentively to others without interrupting.

  • Asks thoughtful questions to ensure proper understanding of the message being conveyed.

  • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

FLAIR & SALESMANSHIP – Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.

  • Demonstrates a unique, lighthearted style that is personal and memorable.

  • Listens carefully to Guests’ needs and suggests add-ons accordingly.

  • Possesses a contagious energy that translates to Guests and Team Members.

  • Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.

  • Grows the business and expertly upsells menu items where appropriate.

  • Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.

  • Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY – Works hard, carefully follows direction and established guidelines, and delivers quality results.

  • Consistently arrives to work prepared and ready for the shift.

  • Ensures all responsibilities are fulfilled before ending his/her shift.

  • Makes him/herself available to take on additional shifts and/or responsibilities.

  • Sets the standard by adhering to established rules and guidelines.

  • Organizes his/her tasks in order of priority to ensure timely and thorough completion.

  • Admits mistakes and takes prompt action to correct them.

  • Holds self and others accountable for delivering consistent quality results.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway.

  • Responds quickly to changing needs and adapts as necessary to meet new challenges.

  • Displays a positive, confident attitude for tackling new challenges and initiatives.

  • Handles multiple tasks without becoming visibly overwhelmed or flustered.

  • Easily adjusts to meet changing demands and new responsibilities.

  • Promptly anticipates and reacts to potential Guest needs and problems.

  • Dives into peak service situations with energy and ease.

  • Responds calmly to problems and controls emotional reactions.

  • Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

  • Recognizes the importance of working together to accomplish goals.

  • Actively promotes cooperation, respect, and acceptance of all Team Members.

  • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.

  • Takes on additional responsibilities to ensure proper coverage during rush periods.

  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.

  • Takes advantage of opportunities to set an example for new or inexperienced Team Members. 

Vacancy posted 12 days ago
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