eyebobs Distribution Center Lead

Job Description

Job Description

Role Description 

We are seeking an eyebobs Lead to oversee and execute daily fulfillment operations for our eyebobs brand. This role is accountable for running the day-to-day business of this multi-channel, complex business. This role manages receiving, inventory control, order fulfillment, packing, shipping, and returns across B2B and DTC channels. In addition, this person is responsible for overseeing the effective operation of our in-house optical lab.

The ideal candidate is a hands-on business driver who can balance daily execution and continuous improvement while maintaining high standards for fulfillment quality. This person brings an entrepreneurial mindset, takes ownership of results, and manages the department with the discipline and accountability of a small business.

Success in this role will be measured by order accuracy, productivity, on-time shipping, inventory accuracy and consistent achievement of service-level expectations across DTC, Wholesale and Retail channels.

Europa is committed to empowering independent-thinking eyecare professionals with unique, high-quality, independent eyewear brands and partner-first support. We are equally committed to empowering our own team, ensuring they have the support, freedom, and opportunities to grow. Through collaborative partnerships, we help our customers grow and succeed, fostering a community of shared vision.

Key Responsibilities 

• Process  and Layout Optimization:  Lead business-process and workflow that increase throughput, accuracy and efficiency across receiving, inventory control, picking, packing, shipping, and returns.
• Operational Leadership: Manage day-to-day brand operations, including receiving, picking, packing, and shipping.
• Team Management: Lead, develop, and retain a team of approximately 6 employees by setting clear expectations, planning labor to match demand, hiring and onboarding talent, coaching supervisors and associates, and managing performance consistently.
• Process Optimization: Implement and improve standard operating procedures to enhance efficiency and accuracy.
• Inventory Control: Oversee inventory accuracy, cycle counts, and minimize shrinkage.
• KPIs & Performance Metrics: Monitor and drive key performance indicators (KPIs) such as order accuracy, productivity, quality and on-time shipping.
• Cross-Functional Collaboration: Work closely with supply chain, logistics, wholesale and retail teams and customer service teams to ensure seamless operations.
• Problem-Solving: Address challenges related to staffing, workflow bottlenecks, or unexpected disruptions in the supply chain.

Key Competencies:

• Strong Leadership & People Management: Ability to motivate, engage, and develop a diverse team.
• Problem-Solving Mindset: Quick decision-making and troubleshooting under pressure.
• Process Improvement Orientation: Lean thinking and a focus on continuous improvement.
• Accountability & Ownership: A leader who takes responsibility for results and follows through.
• Communication Skills: Clear and effective in giving directions, coaching, and conflict resolution.
• Adaptability: Can handle fast-paced, dynamic environments with frequent changes.
• Customer-Focused Approach: Understands the impact of distribution on customer satisfaction.
• Resilience & Grit: Ability to stay focused and lead effectively during high-demand periods.
• Analytical Thinking: Ability to track and interpret operational data to improve performance.
• Customer-Focused Approach: Understands the impact of distribution on customer satisfaction.
• Strong Leadership: Ability to motivate, engage, and develop team members.
• Resilience and Composure: Maintains sound judgment, clear thinking 
• Analytical Thinking: Ability to track and interpret operational data to improve performance.

Required Qualifications 

• High school diploma or equivalent required.
• Experience: Five or more years of progressively responsible experience in warehouse or distribution center operations, including experience leading teams in a high-volume environment.
• Technical Skills: Proficiency with Microsoft Office applications, Shopify and NetSuite is preferred.

Working Conditions and Physical Requirements

• Full-time onsite position based at our Vernon Hills, IL Headquarters.
• Warehouse environment that may be fast-paced with interruptions, distractions, and deadlines.
• Exposure to varying temperatures, including warm and cold conditions.
• Moderate noise levels due to warehouse equipment and operations.
• May be required to stand for extended periods and work in different areas of the warehouse.
• Occasionally required to sit, walk, stoop, kneel, crouch, or crawl.
• Must be able to lift and move up to 25 pounds regularly.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and focus adjustment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement

Europa Eyewear is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please contact Human Resources at View phone number on us.fitly.work and we’ll work with you to meet your accessibility needs. You must have legal authorization to work for Europa Eyewear on your date of hire with no further action required by Europa Eyewear. We are an Equal Employment Opportunity employer and give consideration to qualified applicants without regard to race, color, age, religion, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, or genetic information.

About Europa Eyewear 

The Europa eyewear platform is committed to empowering independent-thinking eyecare professionals with unique, high-quality, independent eyewear brands and partner-first support. We are equally committed to empowering our own team, ensuring they have the support, freedom, and opportunities to grow. Through collaborative partnerships, we help our customers grow and succeed, fostering a community of shared vision.

Europa Eyewear, based in Vernon Hills, IL, is one of the largest independent designers and manufacturers of eyewear frames in the United States. Europa offers a diverse portfolio of 10 independent eyewear brands, including STATE Optical Co. and American Optical (AO Eyewear), which the company acquired in 2019. Europa also built and maintains the largest eyewear manufacturing facility in the United States. 

In 2023, Europa partnered with Blue Point Capital Partners, a Cleveland-based mid-market Private Equity firm, to build an industry leading eyewear platform. In April of the same year, eyebobs, the Premium Reading Glass brand, was acquired adding new ecommerce capabilities, necessary to serve the omnichannel marketplace.