Associate Director

Associate Director

The Associate Director will oversee the administration of the Federal Direct Student and Parent Loan programs, along with the administration of private educational loans. These programs total over $250,00,000 annually.

Required Education and Experience: Requires a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Preferred Qualifications: Masters degree and two years experience in educational loan administration and 3 or more years of supervisory experience. Student financial aid experience required, preferably in a medium to large sized institution. Thorough knowledge of Direct Loan regulations required. Experience with a financial aid computer system essential. Supervisory experience preferred.

Knowledge/Skills/Abilities: Ability to work in a highly automated, complex organization. Should be able to effectively communicate orally and in writing with various publics. Leadership capabilities, a high energy level, and a sincere dedication to outstanding student service as well as outstanding organizational skills. Commitment to innovation, and the ability to be flexible when situations demand also required.

Job Duties:

• Remains current on the handling of Federal Direct Student and Parent Loans.
• Assists in the office's general student application review by reviewing applications, analyzing specific needs and situations, securing follow-up information when needed, and reviewing and adjusting awards when necessary.
• Provides training and updated information to the loan services team and to other staff as appropriate to accomplish the coordinated office effort necessary to meet the demands of the University's educational student loan borrowers.
• Counsels and advises student and parents regarding all general aspects of student financial aid with particular emphasis on educational loans.
• Remains knowledgeable and assists in office efforts to provide debt management educational information and information about loan consolidation.
• Maintains a thorough and current knowledge of private educational loan program opportunities and lenders, fostering working relationships with these institutions, and a disclosure of borrowing opportunities for students seeking such assistance.
• Oversees the administration of Federal Direct Student and Parent Loans, maintaining compliant operational procedures and processes, communicating with borrowers about rights and responsibilities, assuring timely and accurate loan processing, and facilitating or resolving any federal reporting responsibilities.