Call Center Representative

Job Summary:

· Answers phone calls in a Corporate MedicalCall Center single specialty group. 

JobResponsibilities:

· Phones efficiently answered and with properetiquette 

· Obtain 90% target for Inbound and Outboundcalls to and from patients 

· Schedules patients for in-house procedures inthe correct office with the proper physician or tech. 

· Follows the Best Practice Scheduling. Phonecalls directed to the proper department, if applicable, such as: billing, HR, MA, refills, medical records etc.

· Conversations documented in patient medicalrecords if needed

· Schedules new patients and established ones,verifies insurance and primary care doctor information. 

· Updates Patient information in EMR 

· Collects insurance information and updatespersonal data in patient EMR file 

· Collects patient oop (out of pocket cost) ex.Co-pays, co-insurance, deductibles, patient balance.

· Respects and maintains privacy and dignity ofpatients to always assure client confidentiality. Understands and follows theCode of Conduct and HIPPA guidelines. 

MinimumRequirements:

· Excellent Customer Service Phone Skills 

· Telemarketing, Sales or Call CenterExperience: 1 year a plus 

· High School Graduate 

· Medical Assistant degree

· Experience in typing and data entry 

· Basic arithmetic skills 

· Bilingual in English/Spanish aplus

· One year experience in a medical office 

· Electronic Health Records experience(E-Clinical Works a Plus) 

AbilitiesRequired:

· Basic medical terminology 

· Basic Medical Insurance Knowledge 

· Must be able to remain in a stationaryposition 100 percent of the time 

· The person in this position needs tooccasionally move about inside the office to access filing cabinets, officemachinery, etc. 

JobType: Full-time 

Requirededucation:

· High school or equivalent 

· Medical Assistant degree

Requiredexperience:

· Telemarketing, Sales or Call Center: 1 year aplus 

· Medical: 1 year 

Requiredlanguage:

· English and Spanish