Senior Architect, Corporate Systems

Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world, transforming the meetings and events industry through innovative technology that powers the human connection. Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make confident decisions. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. We are committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology, experiment boldly, share discoveries, and help define best practices for AI‑augmented work. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on human judgment and creativity that drive real innovation. Corporate Systems Corporate Systems is Cvent’s internal business application platform, responsible for designing, building, and operating the systems that power revenue capture, cash flow, talent support, and data flow across the company. Our core platforms include Salesforce (Sales, Service, CPQ, Experience Cloud), Oracle EBS, Snowflake, Informatica, Sigma, UiPath, Coupa, Concur, Certinia, and Intellievent, along with adjacent tools such as HighRadius, Kyriba, Safebooks.AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate nine sub‑functions and run simultaneous transformation programs, maintaining a consistent, scalable playbook for Post‑Merger System Integration (PMI) that directly impacts revenue, customer experience, and financial integrity. In This Role, You Will: Define and steward enterprise architecture Own the target‑state architecture across our core corporate system platforms—Salesforce, Oracle EBS, Snowflake, Informatica, Sigma, UiPath, Coupa, Concur, Certinia, Intellievent, and adjacent tools—ensuring a coherent, well‑governed, and future‑ready platform estate. Establish Cvent’s architectural paved road—reusable reference patterns across experience, integration, data, AI, and security that empower delivery teams and partners to design and scale with confidence. Define data contracts, cross‑system impact assessment, and embed quality and resilience as enduring principles. Lead AI architecture and the agentic framework Own the AI orchestration and agentic framework—connecting Agentforce agents, Snowflake Cortex models, semantic layers, and business rules into a governed, production‑ready ecosystem across the enterprise application estate. Architect AI‑enabled solutions across the Lead‑to‑Cash lifecycle—including Agentforce Account Summary and Next Best Action, conversational analytics agents, PS intelligent automation, and AI‑driven financial governance—with data privacy and responsible AI governance embedded from the outset in partnership with the AI Governance Council, InfoSec, and the broader IT organization. Shape Lead‑to‑Cash architecture across PLG, SLG, and M&A Own the end‑to‑end Lead‑to‑Cash architecture—how leads are qualified and progressed, commercial terms configured, and orders, subscriptions, overages, and revenue flows modelled and governed across Salesforce CPQ, Oracle EBS, Stripe/Chargebee, Snowflake, and Gainsight—underpinning revenue integrity and financial reporting. Architect PLG and SLG convergence for acquired organizations as we execute PMI—delivering repeatable, documented approaches that accelerate time‑to‑value with each acquisition. Own data and integration architecture with Data Governance Define master data architecture for Accounts, Contacts, Subscriptions, Contracts, Products, and Financials—establishing systems of record and data contracts across Salesforce, EBS, CVII, Marketo, and Snowflake. Partner closely with the Data Governance function to embed quality, stewardship, and lineage into platform design from the outset. Set integration design standards governing pipeline architecture, schema change management, resilience patterns, and entitlement management. Collaborate with Analytics and CloudOps to advance Snowflake as the enterprise intelligence platform for analytics, BI, and AI workloads. Lead governance, provide the architecture framework, and build the community Serve as architecture owner for transformation programs across Corporate Systems and Cvent, the overall AI portfolio, and M&A—providing the architecture framework of standards, patterns, review processes, and decision criteria that enables architects across CRM, Oracle, Snowflake, and integration domains to operate with autonomy and scale their work. Drive design review (ARB) across teams and external partners. Act as trusted advisor to VP IT, CIO, and business leaders. Work closely with architects already embedded across CRM, Oracle, and Snowflake environments—co‑owning direction, raising collective standards, and contributing to talent strategy as the architecture community grows. Here's What You Need: 15–20+ years in enterprise or corporate systems architecture, owning large‑scale CRM, ERP, and data platform transformations in complex, global B2B environments. Deep, hands‑on Salesforce expertise: Sales, Service, CPQ, Experience Cloud—Apex, integration patterns, security model, org design, and Agentforce configuration and governance. Solid Oracle EBS knowledge: GL, AR/AP, billing and revenue flows, and the patterns connecting Salesforce commercial data to EBS invoicing, revenue recognition, and financial controls. Meaningful Snowflake architecture experience—schema design, semantic and data contract layers, Cortex and AI capabilities, and how DWH design choices shape analytics and AI workloads. Integration and MDM depth with Informatica or comparable platforms (MuleSoft, Boomi, Tray) and a strong understanding of resilient, observable pipeline architecture across complex application landscapes. Practical experience designing agentic architectures—LLM grounding and retrieval, multi‑agent orchestration, human‑in‑the‑loop design, and governance frameworks that scale across an enterprise. The ability to build architecture frameworks that enable distributed teams to make consistent, high‑quality design decisions—and to communicate trade‑offs clearly to Finance, CS, and RevOps leaders. Proven Senior Director track record owning cross‑functional programs and influencing senior stakeholders. Salesforce Architect certifications strongly preferred. Snowflake, Oracle EBS, TOGAF a plus. What Success Looks Like (12–24 Months) A North Star architecture for Corporate Systems—spanning transformation programs, Lead‑to‑Cash, the AI portfolio, and M&A—actively used as the authoritative reference by delivery teams and partners. An architecture framework in place that enables architects across CRM, Oracle, Snowflake, and integration domains to make consistent, high‑quality design decisions independently and at scale. A governed AI and agentic architecture with high‑impact solutions in production across the Lead‑to‑Cash lifecycle, with clear data contracts, observable behavior, and measurable business outcomes. A Corporate Systems architecture community recognized for technical depth, shared design culture, and a consistently high standard of quality across all sub‑functions and programs. We are not able to offer sponsorship for this position. #J-18808-Ljbffr