Cleaning Manager - 1st Shift

Key Purpose The Senior Janitorial Supervisor serves as the lead supervisor on their assigned shift, providing direction and support to custodial teams in a high-volume, 24/7 airport environment. Working closely with the Assistant Facility Manager, this role ensures operational excellence, regulatory compliance, and a consistently clean and safe facility for passengers, tenants, and staff. In addition to overseeing daily cleaning operations, the Senior Janitorial Supervisor acts as a shift-level escalation point, coordinates resources across work areas, and ensures adherence to schedules, safety protocols, and quality standards. This position also supports the Assistant Facility Manager with hiring and staffing activities for on-site positions, including coordinating recruitment steps, conducting candidate interviews, and assisting with onboarding. Success Criteria Consistently follow and reinforce all safety rules, policies, and procedures, making choices that protect people, property, and reputation. Lead by example, performing work alongside the team with care, efficiency, and pride in quality. Maintain a clean, organized, and safe work environment, always striving to exceed expectations. Uphold company procedures, policies, and standards, guiding the team to do what's right even under pressure. Provide clear direction, set priorities, and ensure everyone understands how their work supports our shared goals. Communicate openly and professionally with employees, managers, tenants, passengers, and other stakeholders. Ensure proper use of personal protective equipment (PPE) and encourage a culture where safety is everyone's responsibility. Demonstrate professional appearance, conduct, and integrity in every interaction. Deliver excellent service by anticipating needs, solving problems quickly, and helping the team make good choices on the job. Use reporting systems effectively to track progress, address issues, and support transparency. Earn trust by being consistent, fair, and inclusive, making sure every team member feels respected and valued. Key Areas of Collaboration and Influence Keep a strong focus on delivering a clean, safe, and welcoming airport environment that reflects the best of ISS. Lead the shift with safety as a constant priority, making decisions that protect both people and operations. Build strong relationships with teammates, customers, and airport partners by being honest, approachable, and dependable. Translate direction from the Assistant Facility Manager, Key Account Manager, or other ISS leaders as applicable into clear, actionable steps for the team. Look for ways to improve processes, encourage feedback from the team, and share ideas for enhancing guest satisfaction. Work cooperatively with other departments, security, and airport operations to solve problems and deliver seamless service. Participate in leadership and management meetings with an open mind, offering constructive insights and supporting agreed-upon actions. Ideal Candidate Experience Minimum five (5) years of experience in janitorial or facilities maintenance, preferably in large public or high-traffic environments. At least one (1) year of prior supervisory or lead experience. Proven ability to provide hands-on oversight and direction to a custodial team of up to 5 members per shift. Proficient in reading, writing, and speaking English; bilingual Spanish/English preferred. Able to meet all background check and security clearance requirements for airport access. Valid driver's license required. Strong communication skills with staff, customer representatives, and management, with a focus on clarity, respect, and inclusion. Skilled in administrative tasks such as scheduling, payroll/timekeeping, and workforce coordination, with accuracy and fairness. Demonstrated good judgment, professionalism, and the ability to make sound decisions under pressure. Experience in a unionized environment preferred. Flexible availability, including weekends and holidays as needed. Curious and open to new ways of working, with a willingness to adapt and guide the team through change. Key Accountabilities Direct and support the union custodial workforce on assigned shifts, ensuring work is completed to the highest quality and safety standards. Assign and adjust daily work to meet operational needs, using sound judgment when priorities shift. Lead safety talks, monitor work areas, and address hazards immediately. Oversee special cleaning projects, ensuring they are completed efficiently and to customer expectations. Communicate with tenants, customers, and airport representatives in a way that builds trust and reinforces our reputation for excellence. Conduct regular inspections to maintain quality, providing coaching or retraining to help staff improve. Encourage collaboration, teamwork, and mutual respect across the shift. Monitor inventory and ensure supplies are available without waste. Review and submit accurate employee timekeeping records and payroll, ensuring fairness and accuracy. Partner with the Assistant Facility Manager and ISS People & Culture to address performance issues constructively and consistently. Complete required reporting accurately and on time, ensuring transparency and accountability. Physical Demands & Work Environment Frequent exposure to moving mechanical parts and high, elevated work areas. Possible exposure to fumes, airborne particles, and cleaning chemicals. Work performed in both indoor and outdoor airport environments, including exposure to varying weather conditions. Occasional risk of electrical shock and vibration. Noise levels are frequently loud due to operational and aircraft activity. Frequent lifting up to 25 lbs.; occasional lifting up to 50 lbs. HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $65000 - $72000 . Final compensation will be determined based on experience and skills and may vary from the range listed above. To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. ISS Facility Services