Intake Coordinator

Intake CoordinatorYou can make a difference in the lives of others! At Heart to Heart Hospice, we provide "compassionate care from our hearts to yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones, during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.What you must have:Degree in health care or related field preferredAt least three to five years of experience in health care, preferably in hospice operationsAdmissions/intake and customer service experienceValid driver's license and automobile insuranceKnowledge of corporate business management, governmental regulations, CHAP standards, and private payer practicesExperience with EMR softwareFull time employee benefitsCompetitive payMedical, dental & vision insurancePaid time offPaid holidays401k with up to 4% employer matchingTuition reimbursementCompany car for qualifying individualsMileage reimbursementWhat you will do:Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policiesInitiate chart into EMR and maintain workflowMaintain census, pending admissions, red flag, journey's end and care plan meetings on stand up boardEnsure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirementsEstablish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of servicesGather, collate, and report referral statistics including key customer referral trendsParticipate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needsMaintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisionsParticipate in quality assessment performance improvement teams and activitiesMaintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart HospiceTimely submission of all documentationPerformance of other duties as requiredIt is this agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.