Sales & Service Technician

Sales & Service Technician

The Sales and Services Technician duties include, but are not limited to the following:

MUST HAVE FIBER AND COPPER SPLICING (JOURNEYMAN) EXPERIENCE

• Perform installation and repair of telephone, HSI, Centrex and special circuits to company standards.
• Perform basic copper splicing and basic copper cable maintenance. Working knowledge of cable and cable terminals. Knowledge of fiber splicing and maintenance a plus.
• Install and maintain central office and cross connect jumpers to provide residential/business services, including ADSL.
• Install and maintain inside wire for residential/business service.
• Utilizes appropriate test equipment to test for and locate cable pair trouble, broadband trouble and perform diagnostic analysis.
• Perform cable locating as needed.
• Work from cable schematics, drawings and Plant In Place Records.
• Interact with other departments to coordinate and complete job assignments and attain Company service objectives.
• Actively support sales objectives and participate in the 'Take the Lead' program or similar sales incentive plans.
• Maintain a professional image.

MAJOR RESPONSIBILITIES FOR WHICH THIS POSITION IS ACCOUNTABLE:

• Installs, maintains and/or repairs various types of central office equipment and associated apparatus; may also install or repair facilities outside the central office/pair gain units up to and including the customer provided equipment and frames; performs other related duties.
• Installs, maintains and repairs a variety of communications equipment, networks and systems such as digital and analog carrier and switching systems, microwave and associated equipment, trunking equipment, fiber optics systems, remote and pair gain units, voice and data equipment and services, and other related central office apparatus and cross connect frames.
• While performing the voice and data functions may be required to install or identify and repair facilities outside the central office/pair gain units up to and including the Customer Provided Equipment (CPE) and frames.
• Recognizes and pursues potential revenue producing opportunities.

PERSONAL CONTACTS:

• Interdepartmental Frequent
• Intradepartmental Frequent
• Customer Moderate
• Vendor Seldom

DRIVING: Moderate

TRAVEL RELATED: Moderate - Normally Within Headquarters

TOOLS AND EQUIPMENT USED:

• Various voltage and Current Measurement devices
• Various Carrier and Fiber Multiplexer Transmission Test Equipment
• Oscillator and Frequency Detection Test Equipment
• Oscilloscope
• Personal Computer
• Laptop Computer
• Small Hand Tools
• Protocol analyzers

BASIC QUALIFICATIONS:

• Tests Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Training in AC/DC, Basic Electronics and Digital Logic. An electronics technical degree or equivalent experience is required. Previous experience in a digital SPC office is desired.

PHYSICAL REQUIREMENTS:

• This job requires climbing of ladders up to 15 feet.
• Lifting up to 25 pounds frequently and 50 pounds infrequently; pushing, pulling, reaching, stooping, crawling; good color vision; and manual dexterity.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Additional Requirements:

• Valid driver's license
• Successful completion of pole climbing and able to meet company weight requirement of 275 pounds.
• Able to work overtime, weekends and holidays.
• Efficient with use of smart phones and tablets.
• Travel out of town for up to 2 weeks at a time.
• Exceptional Customer Service skills

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.