Clinical Specialist Lead

Job Description

Job Description

Clinical Specialist Manager / Lead

Job Title: Clinical Specialist Manager / Lead (National)

Job Type: Full-time

Location: US (Field-based, nationwide travel required)

Job description

• This is a field-based leadership role (extensive travel required within the U.S)
• Serves as the national clinical lead and subject matter expert for the system
• Provides hands-on clinical support during surgical procedures, ensuring all necessary equipment and products are available and functioning properly
• Leads, mentors, and develops a team of Clinical Specialists across regions
• Oversees and standardizes clinical best practices, case support, and customer engagement strategies nationwide
• Designs, implements, and manages comprehensive education and training programs for internal teams and external customers
• Educates and trains physicians, hospital personnel, and office staff on technical and clinical applications of the system
• Develops training materials, clinical protocols, and educational resources to support product adoption and utilization
• Provides advanced troubleshooting and high-level customer support in complex clinical situations
• Acts as escalation point for technical and clinical inquiries from customers and internal teams
• Maintains expert-level knowledge of competitor products and industry trends
• Collaborates cross-functionally with sales, marketing, and product teams to support product launches and clinical strategy
• Ensures compliance with all quality systems, company policies, and regulatory requirements
• Performs other duties as assigned

Requirements and skills

• Associate degree with a minimum 6+ years of clinical or medical sales experience;
  or bachelor’s degree with a minimum of 4+ years of clinical or medical sales experience.
• Preferably majored in health-care related field.
• Proven experience in clinical specialist, scrub technician, RN, or medical device clinical support role.
• 5+ years of clinical experience in Neurosurgery.
• Strong operating room experience with deep understanding of sterile protocols required.
• Experience with image-guided systems strongly preferred.
• Excellent communication, presentation, and interpersonal skills.
• Ability to lead initiatives, influence stakeholders, and drive adoption at a national level.
• Strong organization skills.

Benefits

• Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
• 401K retirement plan with 5% matching
• Generous PTO and paid holidays