HOSPITALITY MANAGER

Job Description

Job Description

About Hawks View Winery

Hawks View Winery is located in Sherwood, Oregon—about 20 miles from downtown Portland—at the gateway to Willamette Valley Wine Country. We produce estate-grown wines from our 45-acre vineyard and welcome guests into a setting known for beautiful views, calm energy, and genuine hospitality.

Our tasting room operates with the standards and discipline of a good restaurant—just in a winery setting. Hospitality here is professional, personal, and intentional.

Position Summary

The Restaurant Manager/Tasting Room Manager is responsible for the overall leadership, performance, and daily operation of the Hawks View tasting room.

This is a hands-on, working manager role designed for an experienced restaurant manager—ideally from a fine-dining or upscale, independently owned operation—who understands service standards, labor discipline, and accountability, and who is comfortable leading from the floor.

The Tasting Room Manager sets expectations clearly, holds associates accountable, and ensures guests receive a consistent, high-quality experience.

Team structure support: This role is supported by a Tasting Room Supervisor and at least one Lead per shift. A greeter is always scheduled. The Manager is expected to be present during peak times to support seating and guest flow—acting as a calm, professional Maitre D’ when needed.

Required Background (Read Carefully)

This role requires prior restaurant management experience.

Strong preference is given to candidates who have worked in:

• Privately owned or independently operated restaurants

• Fine-dining or upper-tier hospitality environments

• Non-corporate, non-chain settings where judgment and discretion matter

Candidates whose experience is limited to large corporate or chain environments may not be a fit.

Who This Role Is Designed For

This role is intended for a seasoned hospitality leader who:

• Has managed real teams and owned outcomes

• Is comfortable setting expectations and enforcing standards

• Has experience leading teams in the Oregon / Portland-area labor and cultural environment

• Can coach, correct, document, and—when necessary—separate associates professionally and lawfully

• Wants predictable, daytime-focused hours while continuing to lead a serious operation

This is not an entry-level role and not a lifestyle position.

Our Approach to Hospitality

At Hawks View, hospitality is about judgment, experience, and professionalism—not slogans or scripts.

We believe:

• Guests should never feel rushed

• Service should feel natural and confident

• The room should remain calm, even when busy

• Clear leadership and accountability create a better workplace

We are looking for a manager who leads with clarity and follow-through.

Compensation

$70,000 annually (salary)
Plus performance-based bonus tied to results, including service standards, team stability, and business performance

Benefits (per Company Plan)

• Medical, Dental, Vision

• 401(k) with Company match

• 3 weeks Paid Time Off

• Paid holidays per Company policy

Benefit details are governed by the Associate Handbook and HR documentation.

Schedule

• In plain terms: this is a restaurant-quality leadership job with earlier nights—most days are daytime-focused, you’re running the floor and the team, and you’ll reliably close Friday and Saturday (typically out around 8:00 pm in winter and 9:00 pm in summer).

• Full-time, on-site leadership role aligned with tasting room operating hours.

• Hawks View is open on national holidays that fall on a Monday.

• The Tasting Room Manager must be willing and able to close the business at least Friday and Saturday evenings:

  • Winter: tasting room closes at 7:00 pm; manager on site until approximately 8:00 pm

  • Summer: tasting room closes at 8:00 pm; manager on site until approximately 9:00 pm

• Other schedule details vary by season and business needs.

Key ResponsibilitiesGuest Experience & Floor Leadership

• Set and maintain service standards for the tasting room.

• Lead from the floor with a visible, steady presence.

• Be present during peak times to manage seating, guest pacing, and flow (Maitre D’ function).

• Ensure guests feel welcomed, comfortable, and well cared for.

• Address guest concerns calmly, professionally, and decisively.

• Maintain consistency across all shifts.

Team Leadership & Accountability

• Directly manage and develop a team of 15 or more associates (with support from the TR Supervisor and shift Leads).

• Own hiring, onboarding, training, performance management, and documentation.

• Set clear expectations and hold associates accountable for attendance, performance, and conduct.

• Coach associates when improvement is possible and take corrective action when it is not.

• Execute disciplinary actions and terminations professionally, thoroughly documented, and in coordination with HR.

• Work comfortably with kitchen staff, coordinating pacing, communication, and service flow.

Operations, Compliance & Labor

• Own opening and closing procedures and daily execution.

• Ensure POS accuracy, cash handling integrity, and timecard approvals.

• Oversee payroll inputs and labor compliance.

• Demonstrated experience managing within Oregon labor laws and norms is strongly preferred, including meal/rest compliance, scheduling rules, and documentation standards.

• Candidates from other states must show the ability to quickly and correctly apply Oregon-specific labor requirements.

• Any other duties as assigned by your Manager.

Qualifications & Experience

• Must be 21 years of age or older.

• Minimum 7 years of hospitality leadership experience, with required restaurant management background.

• Proven experience managing 15+ direct reports.

• Demonstrated ability to lead, correct, document, and terminate associates when necessary.

• Experience working with and alongside kitchen teams.

• Strong operational judgment and service instincts.

• Calm, authoritative presence during both busy and quiet periods.

• Working knowledge of POS systems and basic computer tools.

• Strong wine knowledge or willingness to develop it quickly.

• Excellent references required.

What Success Looks Like

• Guests feel welcomed and want to return.

• Associates understand expectations and meet them.

• Accountability is clear and consistent.

• Front-of-house and kitchen operations stay aligned.

• The tasting room runs smoothly, professionally, and predictably.

Company Standards

• Treat all guests and associates with respect.

• Ensure guest and associate safety at all times.

• Follow company environmental standards.

• Act with honesty, professionalism, and integrity.