Service Manager

Service Manager

We are looking for a talented Service Manager to join our team specializing in Service located in Henderson, CO.

In this role, you will make an impact in the following ways:

• Lead day-to-day service operations, ensuring teams deliver high-quality results while meeting operational goals, productivity targets, and customer expectations.
• Develop, coach, and mentor service staff and supervisors by providing timely feedback, performance guidance, and career development opportunities that strengthen team capability.
• Drive continuous improvement initiatives by evaluating existing processes, identifying inefficiencies, and implementing solutions that enhance operational effectiveness and customer experience.
• Monitor and analyze key performance indicators (KPIs) to identify trends, address performance gaps, and capitalize on opportunities for operational growth and improvement.
• Ensure service quality, productivity, and customer satisfaction standards are consistently achieved while maintaining reliable service delivery.
• Proactively identify operational challenges and emerging trends, implementing process improvements that increase efficiency while minimizing disruptions to customers.
• Build and maintain strong relationships with key customers and stakeholders, serving as a trusted partner and ensuring their needs are understood and addressed.
• Establish, track, and achieve operational goals and performance targets, using data-driven insights to improve results, sustain customer satisfaction, and support broader business objectives.

External Qualifications and Competencies

• Strong financial acumen to interpret key performance metrics, manage operational budgets, evaluate business impacts, and make informed decisions that support service and organizational goals.
• A customer-first mindset with the ability to build strong relationships, understand customer needs, and deliver consistent, high-quality service experiences.
• Excellent communication skills to effectively engage with employees, customers, leadership teams, and stakeholders while adapting messaging to different audiences.
• A passion for developing talent by coaching employees, providing constructive feedback, creating growth opportunities, and building a high-performing service organization.
• Strong accountability and leadership presence to drive results, set clear expectations, and ensure commitments are met across the team.
• The ability to build trust and credibility through transparency, integrity, and consistent decision-making, fostering strong relationships with both customers and employees.
• Conflict management and problem-solving skills to navigate challenging situations, resolve issues effectively, and maintain a positive and productive work environment.
• A continuous improvement mindset focused on optimizing processes, improving efficiency, eliminating waste, and enhancing overall service performance.
• Strong planning and organizational skills to balance multiple priorities, allocate resources effectively, and align operational activities with business objectives.
• Knowledge of Service Capability, Capacity, and Coverage principles to ensure customers receive reliable support through the right mix of parts availability, technical expertise, tools, and service network readiness.
• Attention to detail in service documentation and operational processes to ensure accurate records, compliance with procedures, and effective tracking of service activities.
• An inclusive leadership approach that values diverse perspectives, leveraging different backgrounds and experiences to drive innovation, stronger decision-making, and team success.

Additional Responsibilities Unique to this Position

This role will oversee the Engine In-Shop and Field Service department, with full responsibility for day-to-day service operations, team performance, and service delivery across both areas. Ensuring alignment on priorities, drive consistency in execution, and maintain accountability for safety, quality, and customer support across the branch. Alignment with Cummins Values and Leadership Behaviors is required.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.