PM Front of House Shift Leader | 2:00 - 10:30 PM Closer | Chick-fil-A 135th & 69 Hwy

Join Our Team—We Are in the People Business! At Chick-fil-A 135th & 69 Hwy, leadership is about more than running a successful shift. It is about caring for people, creating a culture of excellence, and helping every Team Member become the best version of themselves. Our Purpose: To nourish every person who walks through our doors. Our Culture: We create a place where everyone finds belonging, joy, and purpose. Our Values Optimism & Joy – We believe the best is yet to come. In the meantime, we have fun and celebrate often! Ownership – We take responsibility for making our workplace better every day. “Wow” Moments – We create memorable experiences that leave our guests saying, “You wouldn’t believe what they did for me!” Curiosity & Growth – We are always learning and growing. We prioritize getting it right over being right. About the Role We are looking for an experienced, dependable, and people-focused Front of House Shift Leader who has a heart for serving others and a passion for developing a strong team. As a Shift Leader, you will lead daily Front of House operations while creating a welcoming and encouraging environment for both our guests and Team Members. You will set clear expectations, hold the team accountable, celebrate success, and help us achieve excellent business results. Shift Leader Responsibilities Create and promote a culture of care and a mindset of excellence. Lead Front of House operations and ensure each shift runs smoothly and efficiently. Inspire, engage, coach, and develop Team Members to become the best version of themselves. Communicate clear priorities and direction in a fast-paced, challenging, and ever-changing environment. Assign positions, organize breaks, and make adjustments based on business needs. Hold Team Members accountable while providing encouragement, recognition, and helpful coaching. Help the restaurant achieve Top 20% results in Overall Satisfaction, Speed of Service, Order Accuracy, Food Safety, and Labor Costs. Deliver and model Chick-fil-A’s signature hospitality and 2nd Mile Service. Maintain unwavering professionalism when interacting with guests and Team Members. Resolve guest concerns with care, urgency, and sound judgment. Ensure the dining room, front counter, drive-thru, and other guest-facing areas remain clean, organized, and welcoming. Oversee cash-handling procedures and ensure accuracy. Follow and enforce all food safety, health, sanitation, and restaurant procedures. Lead opening, transition, pre-closing, or closing procedures as assigned. Prepare the Front of House for the next shift or business day. Support restaurant operations and complete other duties as assigned. Qualifications At least one year of previous leadership experience is required. A history of producing measurable results in a leadership role. A genuine heart for serving and developing others. Extreme dependability and a strong sense of ownership. Excellent communication, decision-making, and problem-solving skills. Ability to remain calm, professional, and organized under pressure. Positive, honest, hardworking, and team-oriented. Willingness to receive feedback and continue growing as a leader. Ability to work in a fast-paced environment and remain active throughout the shift. Availability on a variety of weekdays, Fridays, and Saturdays. Restaurant, retail, hospitality, or customer-service leadership experience is strongly preferred. What We Offer Leadership Development – Build valuable leadership and business skills while growing your career. Competitive Pay – Compensation based on experience, availability, and qualifications. Positive Culture – Join a caring, supportive, and growth-focused workplace. Flexible Scheduling – We work to support our Team Members while meeting the needs of the business. Free Shift Meals – Enjoy a complimentary meal while working. Sundays Off – Our restaurant is closed every Sunday. Mental Health Support – We prioritize well-being and offer access to discounted therapy services. Scholarship Opportunities – Eligible Team Members may apply for educational scholarships. Health Insurance – Coverage is available to qualifying Team Members. Work Directly with a Chick-fil-A Operator – Learn from an independent business owner who is actively involved in the restaurant and committed to investing in her people. At Chick-fil-A, this is more than a job—it is an opportunity to lead, grow, serve others, and make a meaningful difference in our restaurant and community. If you are an experienced leader who cares deeply about people, delivers results, and is ready to lead with excellence, we would love to meet you. #J-18808-Ljbffr Chick-fil-A | 135th and 69 Hwy FSU