Principal AI Product Manager

Job descriptionCompany and benefitsJob IDPRINC017366Employment TypeRegularWork StylehybridLocationSunrise,FL,United States, Lowell,MA,United States, Atlanta,GA,United States, Alpharetta,GA,United States, United StatesTravelUp to 25%RolePrincipal AI Product ManagerWhy UKG:At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.About the RoleWe're looking for a Principal Product Manager to own and evolve Bryte, UKG's AI platform powering assistive and agentic experiences across our product suite. This includes conversational agents, intent classification systems, AI SDKs, shared services, and the evaluation infrastructure that keeps it all working.This is a deeply technical PM role, but technical chops alone aren't enough. You'll need to translate complex AI capabilities into compelling customer experiences that drive adoption and demonstrate value in-app. You'll work across multi-agent architectures and LLM orchestration while simultaneously crafting the narrative that helps customers, stakeholders, and GTM teams understand why it matters.You'll read code, dig into logs, and push PRs when it's the fastest path to an answer. You'll also stand in front of leadership and tell the story of how AI is transforming how customers interact with UKG products, backed by data, grounded in real use cases, and connected to business outcomes.If your instinct when something breaks is to open the repo before opening a ticket, and you can turn what you find into a story that moves a roadmap, keep reading.What You'll DoOwn product strategy and execution for Bryte's AI platform capabilities, including conversational agents, intent classification, tool orchestration, SDKs, and shared AI services.Drive the architecture and roadmap for multi-agent systems, including how agents route intents, select tools, handle failures, and degrade gracefully.Think deeply about the customer experience: how AI features surface in-app, how they build trust, how they drive adoption organically. This isn't just about shipping capabilities; it's about designing experiences that make customers want to use AI more.Own the narrative. Translate complex AI systems into clear, compelling stories for customers, GTM teams, and leadership. Articulate applied use cases that connect technology to real customer outcomes.Drive GTM readiness for your releases by partnering with enablement, sales, and customer success to ensure features land well. Understand rollout strategy, customer segmentation, and adoption mechanics.Define and own AI quality metrics (helpfulness rates, failure mode taxonomy, out-of-domain deflection rates) and run the feedback loops that drive continuous improvement.Translate complex customer and business problems into clear requirements, priorities, and tradeoffs. Write PRDs and decision docs that don't need follow-ups.Work directly in the codebase: read agent code, debug production issues from logs and telemetry, prototype integrations, and submit changes when appropriate.Drive delivery across multiple engineering teams and dependencies, even when no one reports to you.Partner with engineering and AI teams to make pragmatic tradeoffs on scope, quality, speed, and risk, with enough technical depth to challenge and be challenged.Surface risks early, propose solutions, and follow through. Communicate effectively across levels: engineers, partners, and senior leaders.What Success Looks LikeAgent success rates and user helpfulness scores improve measurably quarter over quarter.You can explain exactly why the system is failing for a given query category and what we're doing about it, backed by data, not intuition.Customers are engaging with AI features more over time. You're tracking adoption curves, identifying friction points, and designing experiences that pull users in rather than push features at them.Stakeholders and GTM teams can articulate the value of what you've shipped because you gave them the narrative, the use cases, and the proof points.New AI capabilities ship to GA with evaluation criteria, quality baselines, and GTM plans already in place.Engineering teams trust your technical judgment. They pull you into architecture discussions, not just planning meetings.Platform consumers (other UKG product teams) can adopt Bryte capabilities with clear documentation and minimal hand-holding.Stakeholders understand priorities and tradeoffs without constant escalation.Required Qualifications7-8+ years of Product Management experience in enterprise SaaS.Shipped AI-powered products with direct involvement in the underlying architecture, not just "we added AI to the product."Strong understanding of LLM-based agent systems: multi-agent orchestration, intent classification, tool routing, prompt engineering, and failure handling.Comfortable reading code, navigating a codebase, and debugging alongside engineers. You've submitted PRs, reviewed code, or prototyped solutions yourself.Experience defining and tracking AI quality metrics: accuracy, helpfulness, failure modes, regression detection.Exceptional communicator and storyteller. You can explain a complex AI system to an engineer, pitch its value to a customer, and present a strategy to a VP, adjusting depth and framing for each audience.Product-led growth mindset. You've thought about how features drive adoption, engagement, and expansion, not just how they work technically. You understand the intersection of technology and usage.Proven ability to lead through influence and operate across teams without formal authority.We thrive in a hybrid model. 3 days per week in one of the office locations listed is required.Expected Skills and AbilitiesComplete PM toolkit: strong across process, technical depth, domain understanding, influence, and strategy. Not just one dimension.Quick to grasp new domains, frameworks, and system architectures.Strong ownership mindset. Takes action, closes loops, doesn't wait to be told.Even-keeled, reliable, and calm under pressure.Comfortable working across highly technical and non-technical audiences.Platform thinking: you understand that your "customers" include internal product teams consuming your SDKs and services, and you balance their needs against end-user outcomes.Customer empathy at the experience level. You think about what it feels like to use the product, not just what it does. You can inspire confidence in AI capabilities through thoughtful UX and clear value demonstration.Nice to HaveHands-on experience with agent frameworks such as Claude API/tool-use, Google ADK, LangGraph, or similar.Background in HCM, payroll, or regulated enterprise environments where AI decisions have compliance implications.Experience with AI trust, safety, or guardrails (content filtering, PII handling, model governance).Familiarity with AI evaluation tooling and observability platforms.Platform or developer tools product management experience.GTM experience: you've partnered on launch strategy, customer enablement, or adoption programs for technical products.This is NOT for You IfYou prefer narrowly defined problems with minimal ambiguity.You need formal authority to move work forward.You avoid execution details or hands-on problem solving.You think "AI product management" means writing prompts and handing them to engineering.You're uncomfortable opening a codebase, reading logs, or getting into system-level debugging.You build features but don't think about how customers discover, adopt, and get value from them.Company Overview:UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.Equal Opportunity EmployerUKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.View The EEO Know Your Rights posterUKG participates in E-Verify.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email View email address on click.appcast.io pay range for this position is $163,900.00 to $235,550.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at ON HIRING SCAMSUKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interABOUT OUR JOB DESCRIPTIONSAll job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change. #J-18808-Ljbffr Ukg-6