Scheduling Coordinator

Scheduling Coordinator

Join our team as a Scheduling Coordinator at Lancaster Family Health Center in Salem, OR!

Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high-volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Position Highlights:

• 1.0 FTE (40 hours per week)
• $19.87-$24.35/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
• Verify and update patient demographic information including contact information, insurance, and income verification
• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes
• Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed
• Manage various scheduling work queues daily including: Cancellations/No-Show, Recall, Rescheduling and waitlist
• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate
• Provides outgoing calls related to registries and outreach for patients
• Provides backup support to other Front Office positions as needed
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year of office, administrative, patient care, call center or customer service experience
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner
• Basic knowledge of medical terminology preferred
• Basic knowledge of the Epic systems preferred
• Basic proficiency with a variety of computer programs including Word and Excel
• Duties may require work during the evenings, weekends and holidays

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.