Customer Service Representative

Customer Service Representative We are looking for a Customer Service Representative to support daily front-line operations in Tucson, Arizona. This contract-to-permanent opportunity is ideal for someone who enjoys assisting customers in person and over the phone while keeping communication organized across internal teams. The person in this role will help create a welcoming customer experience, coordinate service-related needs, and handle administrative tasks with accuracy and professionalism. Responsibilities: Welcome visitors and customers professionally, ensuring a positive first impression at the service location. Manage incoming phone calls and email inquiries, providing timely assistance and directing requests to the appropriate team members. Coordinate with administrative staff and the service department to support smooth scheduling and customer follow-up. Arrange appointments and help organize daily service-related activities to maintain an efficient workflow. Enter customer information, service details, and related records accurately into internal systems. Support valet-style customer assistance by helping guide the check-in and service handoff process. Place outbound calls as needed to confirm appointments, provide updates, or gather additional information. Prepare and maintain basic documents, spreadsheets, and correspondence using standard Microsoft Office applications. Requirements At least 2 years of experience in customer service, call center support, or a similar client-facing role. Ability to handle inbound and outbound calls with care and strong attention to customer needs. Experience with data entry and order or service-related information processing. Strong written communication skills for clear and detail-oriented email correspondence. Proficiency with Microsoft Word and Microsoft Excel for everyday administrative tasks. Comfortable scheduling appointments and coordinating details across multiple teams. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.