Client Service Representative

Position Overview The Client Service Representative / Receptionist supports a high‑performing veterinary hospital by performing a range of administrative and customer‑service tasks to provide essential support to the team. Key Responsibilities Provides excellent customer service in person, over the phone, and in high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) 2–3 years of veterinary client‑service experience. High school diploma or GED required, or an equivalent combination of education, certification, training, and/or experience. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills, providing courteous and prompt assistance. Accurate cash handling and cashiering abilities. Strong multitasking skills with attention to detail. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Schedule Thursday/Friday/Saturday/Sunday, 12‑hour shifts What We Offer Medical, dental, and vision insurance Paid parental leave (birth, adoption, foster) 401(k) with discretionary contribution Team member pet discounts Emotional‑wellbeing support including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle relief fund for personal hardship Local hospital culture backed by national resources PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V. #J-18808-Ljbffr