Biomedical Site Manager

Biomedical Site Manager

Holt, Michigan, United States

$ 90,000.00 - 120,000.00 (US Dollar)

Key Areas of Responsibility

• Act as primary contact for the customer.
• Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust.
• Facilitate in-service training to facility staff when requested by the customer.
• Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer.
• Identify and execute on customer service best practices within local Region and Zone.
• Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.
• Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image.
• Takes ownership of all customer issues and follows the current escalation process.

Teamwork

• Supervisor /Mentor to team members as applicable (BMET I/II/III).
• Lead and cultivate a culture of Block Imaging values and integrity
• Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done)
• Support team development by allowing team members to volunteer for additional assignments to gain experience.
• Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity.
• Understand and utilize motivational tools in support of improved team performance and development.
• Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.
• Works with the Customer Service Manager to understand how decisions and performance in the field affects financial and overall results.
• Proactively works with the Customer Service Manager for scheduled absence/backups for vacation planning.

Compliance/Operational Management

• Perform all administrative duties within prescribed standards, policies, and guidelines.
• Utilize computerized maintenance management software (CMMS) for asset management.
• Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)
• Submits billable Out of Contract expenses monthly and billable Service Work Order repair events upon completion to customer for payment.
• Return unused or defective parts within required timeframe as defined by the parts policies and guidelines.
• Report defective, installed and return part status on Service Work Orders per current policies.
• Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date.
• Maintain proper site, service, and install base documentation.
• Safeguard patient data per HIPAA and associated regulatory requirements.
• Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc.
• Ensure accurate inventory, maintenance, and control of SHS assets and tools
• Complete and close all PMs, Service Work Orders and associated documentation within regulatory and SHS established timeframes.
• Ensure that PMs are performed properly and completely including use of PM labels.
• Ensure a clean and organized shop that maximizes efficiency.
• Ensure that all equipment is properly labeled with applicable repair status

Requirements

Job Knowledge, Skills, Education, and Experience Requirements

• Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
• Minimum 5 years servicing biomedical equipment.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• Advanced experience with complex test equipment, mechanical devices, and tools.
• Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
• Expertise in at least one specialty area in a single manufacturer.
• Minimum of one Manufacturers certification on medical specialty on a single model.
• Proficient in networking technologies and troubleshooting methods.
• Have and maintain a valid drivers license and a driving record that is in compliant with the Fleet Policy.
• Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
• Ability to work cohesively and effectively with employees at all levels / departments of the organizations.
• Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
• Demonstrated leadership skills.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Assesses situations and makes an optimal and speedy decision despite limited information.
• Solves problems while exhibiting judgment and a realistic understanding of all the issues.
• Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively.
• Strong organizational skills, self-disciplined, and the ability to work independently.
• CBET Certification desirable.
• Lean certification desirable.

Physical Demands and Work Environment

• Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms.
• Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise.
• May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
• Frequently in contact with electrical equipment.
• This role routinely uses standard office equipment such as computers, phones, medical test equipment.
• Occasionally operating a motorized vehicle.
• Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
• Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
• Occasional reaching, grasping and extended reaching.
• Occasional computer viewing and use of vibrating tools.
• Frequent standing, walking, pushing, and repetitive hand movements.
• Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.
• Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.
• Rarely lifting anything over 100 pounds.
• Rarely required to climb ladders or crawl.
• Rarely working outside or exposed to cold or heat.
• Continuous hearing, use of depth perception, color vision and working inside.
• Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder