Telephone Operator

Telephone Operator

Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing top quality and safe healthcare to the residents of Aiken and surrounding communities since 1917. Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the American Heart Association for its treatment of heart attack, heart failure and stroke, and most recently, coronary artery disease. Additionally, Aiken Regional provides comprehensive healthcare services such as behavioral health, emergency medical care, orthopedic surgeries, maternity, rehabilitation services, imaging, and wound care.

Position Description: Responsible for handling all incoming calls through the switchboard, serves as a resource for information, locates physicians and hospital associates and assists with the communication element of all emergency codes and alarms throughout the facility and the Aurora Pavilion. Stays in 24-hour contact with the Security Officers via two-way radios. Sorts incoming and outgoing mail, and completes the midnight census.

Duties:

• Answers incoming calls promptly (within 5 beeps).
• Routes calls appropriately.
• Serves as resource for information: Handles basic information requests (meeting logistics, visiting hours, etc.)
• Maintains up-to-date information on management team, physicians and hospital on-call teams.
• Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
• Follows hospital policy in communication of all codes.
• Utilizes computer application (SMS, Document Imagining, Internet) to pull face sheets and billing documents for the following: Hospitalist, Wound Care, and CRNA.
• Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
• Follows BOS process for sorting and distribution of BOS Mail.
• Performs various other duties assigned by manager.

Benefit Highlights:

• Unlimited Employee Referral Bonus Program
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Tuition/Certification Reimbursement after 6 months
• Culture of Excellence Employee Recognition program
• Challenging and rewarding work environment
• Clinical Nursing Ladder opportunities
• SoFi student loan refinancing program
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications Requirements:

• High School Diploma required.
• 1-2 years switchboard experience required.
• Must have excellent verbal communication skills and be able to work in a fast paced environment.
• Must also be able to handle difficult situations in a professional manner.
• Must be proficient in MS Office.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams:

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement.