Patient Services Coordinator

Overview

We can’t do it without YOU!

Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations!

As a Patient Services Coordinator, you will assist our patients through the check-in and/or check-out process so they can have a positive and consistent experience from the moment they walk in the door.

Responsibilities

Here’s what might happen on a typical day…

In this position you will be the first friendly face that will help our patients through their experience at our clinic. Your upbeat and helpful attitude will consistently provide our patients with a positive first impression.

While certain parts of your day will be very routine, the challenge of this position presents itself in the number of patients that come through our clinic in a day. Preparation and superior organization skills will allow you to navigate through our hectic schedule effectively.

Experiences that matter…

• Your professionalism allows you to greet and build rapport with our patients while also completing the check-in process in a timely manner. This in turn allows you to provide quick notification to our clinical staff when a patient has arrived.
• In conversations with our patients, both on the phone and in person, you will provide red carpet customer service through your willingness to ask appropriate questions to assess the patient’s needs and provide all necessary information.
• You’ll use your knowledge of our processes to effectively collect copays and patient balances as necessary and provide receipt of payment back to patients.
• During the check-out process, you will coordinate with patients and clinical staff to provide appointment scheduling that is both convenient for patients and in accordance with physician and/or office guidelines.
• Your knowledge of Electronic Medical Record (EMR) systems and other medical office technology will provide the background needed to navigate, effectively chart patient information, and communicate with other staff members within the EMR.
• Keeping the lobby and desk area tidy is a must for someone who possesses your level of organization skills.
• Your go-getter work ethic will have you ready to jump in and help out with any additional tasks.

Qualifications

For your safety, keep this in mind:

• The position will require sitting for long periods of time with occasional stooping, bending and stretching for supplies.
• Any lifting should be limited to 40 pounds or less.
• You will need sufficient manual dexterity for operating office equipment (keyboard, telephone, copier, etc.), and vision and hearing must be adequate for viewing computer screens for prolonged periods of time and hearing customers during in-person and telephone conversations.

We feel this position requires these basics:

• A high school diploma or equivalent is required, but an associate’s degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• Lastly, we feel that you will be most successful with at least one year of prior experience in a similar medical clinic position to provide you with the background needed for this position.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.

• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.