Controls Support Specialist (HVAC)

On-Demand Remote Support Specialist (RSS)

Are you a tech-savvy HVAC and Building Automation Systems (BAS) professional looking to drive the future of digital building services? Trane Technologies is seeking an On-Demand Remote Support Specialist (RSS) to join our dynamic Digital Services Team.

In this critical role, you will champion a "remote resolution first" approach, using advanced cloud-based diagnostics to troubleshoot, optimize, and resolve system issues for our contract and warranty customers. By resolving issues remotely, you will directly improve customer outcomes, optimize building performance, and streamline field technician scheduling. When field intervention is necessary, you will ensure our technicians are digitally empowered for success before they ever step foot on-site.

Key Responsibilities

• Serve as an active member of our On-Demand/Immediate Response Team, focusing on remote resolution for regional customers.
• Diagnose, troubleshoot, and adjust Building Automation Systems (BAS) and HVAC controls remotely.
• Validate system connectivity using Salesforce and Trane Cloud to deliver quick, high-impact fixes and operational guidance.
• Escalate complex, non-remote able issues to advanced support teams.
• Seamless Field Escalation: When dispatching a field technician is required, prepare a robust digital handoffincluding issues found and next steps, parts neededensuring the technician is fully equipped to succeed on-site.

• Support and monitor advanced regional digital platforms, including Trane Cloud, Cloud BMS, CMSA, CBSA, Brainbox AI (BBAI), and Intelligent Services.
• Review real-time building performance and implement system patches, firmware upgrades, and Energy Conservation Measures (ECMs).
• Execute offset calibrations and zone mapping for autonomous control systems.
• Collaborate closely with Intelligent Services Engineers and Account Managers to identify HVAC system upgrade opportunities and sustainability changes.

• Manage direct-access cases received from Resource Coordinators for authorized, "connected" customers.
• Conduct structured intake procedures via Salesforce (or regional equivalents) to verify warranty status, service agreements, and system connectivity.
• Proactively communicate system performance, recommendations, and issue resolutions to customers.
• Document cases thoroughly and identify potential sales or service expansion opportunities, submitting them to Account Managers via the Tech Lead program.

• Write and deliver professional, data-driven reports detailing building metrics, observations, trouble logs, and optimization recommendations.
• Partner with Account Managers, Project Managers, Account Engineers, and field staff to design and evaluate comprehensive client solutions.
• Participate in recurring regional meetings, training, and cross-regional dispatch support.
• Coordinate with Remote Support Team and regional leader to plan coverage for absences, and peak demand periods.

Qualifications & Experience

• Technical Expertise: Comprehensive, hands-on knowledge of Building Automation Systems (BAS) and commercial HVAC equipment systems.
• Networking & Protocols: Solid understanding of database management, IP networking, and industry-standard BAS protocols (such as BACnet, LonTalk, and Modbus).
• Software Proficiency: Highly computer literate, with proficiency in technical report writing and navigation of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook) and CRM platform (Salesforce).
• Problem-Solving Skills: Exceptional capability to solve practical technical issues, think critically, and adapt quickly to non-standardized situations.
• Communication & Customer Service: Excellent written and verbal communication skills with a proven commitment to delivering top-tier service to both internal teams and external customers.
• Collaborative Spirit: Strong teamwork skills with the ability to work cross-functionally across sales, engineering, operations, and dispatch.

Strategic Aims of this Role

• Remote Resolution First: Drive efficiency by maximizing remote solutions and reducing unnecessary truck rolls.
• Service Excellence: Enhance regional responsiveness and build trust with direct-access customers.
• Digital Transformation: Prioritize cloud-based service delivery and cutting-edge building performance optimization (including autonomous HVAC controls).

Annual Base Salary Range or Hourly Base Pay Range:

$28.64 - $54.26

Compensation Type:

Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.