Business Analyst

Business Analyst - Digital Products (Agile) Location: Charlotte, NC (Onsite Preferred) | Remote Considered We are seeking a Business Analyst to support high-impact digital initiatives focused on customer growth and experience. This role partners with product, technology, and business teams to translate stakeholder needs into clear, actionable delivery. Key Responsibilities Translate meetings into user stories, requirements, and acceptance criteria Manage JIRA backlogs and maintain documentation in Confluence Support Agile ceremonies including sprint planning and backlog grooming Build dashboards and analyze digital performance (Tableau or similar) Convert notes into actionable stories and track delivery progress Measure success using CSAT, MSAT, and adoption metrics Develop leadership-ready presentations and insights Requirements 2-4+ years of Business Analyst experience in digital or regulated environments Strong experience with Agile/Scrum, JIRA, Confluence, and Tableau Ability to independently create high-quality user stories Experience supporting customer-facing digital products and measuring outcomes Preferred Digital banking or marketing analytics experience Mobile product experience Exposure to customer acquisition, engagement, or retention initiatives Strong communication, organization, and ability to thrive in fast-paced environments required. Compensation & Benefits Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. Salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Equal Opportunity Employer Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. #J-18808-Ljbffr