Member Services Representative

Job Description

Job Description

Benefits:

• Training & development
• Wellness resources
• Employee discounts

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our rapidly growing team!

The Member Service Representative Role

The Member Service Representative (MSR) is the face and voice of Crunch Fitness! Positioned right at the front desk, you are the first point of contact for every member and guest who walks through our doors. Responsible for setting a positive, high-energy tone, providing exceptional customer service, supporting membership check-ins, and keeping the club looking pristine, you are essential to creating an unforgettable member experience.

What You’ll Be Doing:

• Delivering the "No Judgments" Vibe: Warmly greet members and guests with energy and enthusiasm as they enter and exit the facility.
• Member Services & Front Desk Support: Process check-ins, answer incoming phone calls, assist members with account inquiries, update contact or billing information, and schedule club tours or CrunchOne Kickoffs.
• Driving Growth: Assist the sales team by answering questions about membership tiers, booking guest passes, and promoting club amenities, signature classes, and retail products.
• Maintaining the Standard: Keep the front desk, lobby, retail area, and surrounding facility clean, organized, and stocked so the club always feels welcoming and professional.

The Ideal MSR Candidate

We are looking for a high-energy "people person" who loves interacting with others and thrives in a fun, dynamic gym environment.

You’re the perfect fit if:

• You’re a Customer Service Rockstar: You genuine love helping people, possess strong communication skills, and can resolve member questions with a warm, professional attitude.
• You’re a Team Player: You excel in a fast-paced environment and are always willing to jump in and support your teammates, managers, and personal trainers.
• You’re Detail-Oriented & Reliable: You are punctual, comfortable handling point-of-sale transactions, and able to multitask with ease during busy rush hours.
• You’re a Culture Champion: You bring positive energy every single shift and embody the loud, inclusive, and fun atmosphere that makes Crunch special.

Qualifications & Experience:

• Education & Basics: High school diploma or GED in progress/completed preferred. Minimum age of 18. CPR/AED certification (or willingness to obtain within 30 days of hire).
• Customer Service Experience: Previous experience in customer service, retail, hospitality, or front desk roles is a plus, but a great attitude and passion for fitness matter most!
• Basic Tech Skills: Comfortable using computer systems, answering phone calls, and learning club management software.
• Schedule Flexibility: Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® beds, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.