Data Entry Clerk - Chicago
Amicis Global
Job Title: Data Entry Clerk (Level III)
Job Location Chicago, IL, 60661
Job Duration: 12 Months + Extension
Schedule: Third shift - Thursday to Monday 9pm-5:30 AM
Training Schedule: Mondays thru Friday (for 4 to 6 weeks) 9pm-5:30am
Will be require to work onsite all 5 days.
Job Description:
Job Location Chicago, IL, 60661
Job Duration: 12 Months + Extension
Schedule: Third shift - Thursday to Monday 9pm-5:30 AM
Training Schedule: Mondays thru Friday (for 4 to 6 weeks) 9pm-5:30am
Will be require to work onsite all 5 days.
Job Description:
- Responsible for handling more complex files and effectively preventing client escalations.
- Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.
- Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
- Addresses issues in production proactively and handles complex client escalations
- Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
- Monitors and reviews documentation requirements
- Resolves peer or customer escalations and inquiries
- Executes on policies and procedures in connection with firm policies and guidelines regarding document management
- Data Entry experience - full keyboard and 10-key numeric keypad
- Ability to accurately key information adhering to SLA deadlines
- Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)
- Familiar with lockbox products, especially healthcare
- Familiar with medical terminology
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Vacancy posted 2 days ago
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