SaaS Client Account Manager

Job Description

Job Description

This is a remote position.

Our team is dedicated to innovation, excellence, and delivering outstanding customer experiences. We are looking for a talented and technically adept Client Account Manager to join our team.

As an Account Manager, you will play a crucial role in ensuring the success and satisfaction of our clients. You will be responsible for building and maintaining strong relationships with our clients, helping them maximize the value of our software, and ensuring their long-term success.

If you have experience supporting SaaS software and are passionate about client success, we want to hear from you!

This position is full time and has the option to be remote from the US or based in our Sacramento, CA office.

Why Join Us?

• Growth Opportunities: Significant potential for professional development and career advancement.
  
• Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence.
  
• Impactful Role: Play a key role in ensuring client satisfaction and success with our cutting-edge software solutions.
  

Key Responsibilities:

• Account Management: Build and maintain strong relationships with key client accounts specific to an industry or region, ensuring they are driving towards success and getting the most out of our software. Serve as the primary point of contact for assigned clients, building strong, lasting relationships.
  
• Client Success: Proactively monitor client engagement and usage, identifying opportunities for clients to derive more value from NEXGEN’s software.
  
• Technical Assistance and Guidance: Assist clients with technical aspects of our SaaS software, including setup, configuration, and troubleshooting. Serve as a technical guide to help clients adopt NEXGEN features.
  
• Performance Monitoring: Track and monitor client account performance and KPIs. Client Account Manager’s performance is evaluated based on client retention and account growth.
  
• Strategic Planning: Collaborate with clients to develop and implement strategic account plans, quarterly business reviews, etc.
  

Requirements

Qualifications:

• Education: Bachelor’s degree
  
• Experience: 1-5 years of experience in client support or account management roles, preferably with SaaS software.
  
• Technical Skills: Strong technical aptitude with the ability to understand, explain, and demo complex workflows and software features.
  
• Communication: Excellent verbal and written communication skills.
  
• Problem-Solving: Strong analytical and problem-solving abilities.
  
• SaaS Experience: Previous experience supporting SaaS software is highly desirable.
  
• Collaboration: Strong ability to collaborate with internal teams and serve as the client’s primary point of contact.
  
• Customer Focus: Proactive personality with a passion for delivering exceptional customer service.
  

Personal Attributes:

• Customer-Focused: A passion for helping clients and ensuring their success.
  
• Team Player: Ability to work collaboratively with cross-functional teams.
  
• Adaptable: Comfortable in a fast-paced, dynamic environment.
  
• Detail-Oriented: Attention to detail and a commitment to delivering high-quality work.
  

Benefits

Why Work at NEXGEN:

• Engage with an innovative and intelligent team
  
• Fun & progressive culture in a dog-friendly office
  
• Flexible work environment
  
• Competitive salaries and room for growth
  
• Excellent benefits
  

Benefits:

• Paid Time Off (PTO): Starts at 15 days per year, increasing by 8 hours for each additional year of service (capped at 200 hours).
  
• Paid Sick Leave: 40 hours per year.
  
• Retirement Planning: 401(k) plan eligible after 3 months of service with up to a 4% company match .
  
• Healthcare: Competitive health, dental, and vision insurance options.
  
• Holidays: Standard paid company holidays.
  

NEXGEN Core Values:

Courage – Do the right thing & do not be afraid of taking smart risks

• Be bold and make intelligent decisions
  
• Take initiative even when faced with adversity
  

Innovation – Promote innovation & continuous improvement

• Approach work with intellectual curiosity
  
• Follow best practices of the industry
  

Respect – Treat others with respect & professionalism

• Be honest, open, and forthright
  
• Approach the organization, clients and team with integrity
  

Proactive – Anticipate & take the initiative to achieve results

• Be aware of the situation and environment
  
• Anticipate needs and take initiative to address them
  

Results – Deliver exceptional results

• Hold yourself accountable to deliverables and deadlines
  
• Strive for excellence
  

Community – Build a community of co-workers and clients

• Family-driven culture of teamwork
  
• Connect on a personal level with team and clients
  

NEXGEN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.