Client Services Manager (Series 65 Required | CFP® Preferred)

Job Description

Job Description

Client Services Manager (Series 65 Required | CFP® Preferred)
Strategic Wealth Planning | Richardson, TX | Full-Time

The Role

The Client Services Manager is the main day-to-day contact for our client families. You’ll handle client communication, keep service work moving, and answer routine advisory questions, so our lead advisors can concentrate on complex planning and new relationships. Strengthen client retention and referrals by delivering an exceptional, proactive service experience. This role suits an experienced advisory professional who likes working with clients and wants to grow with a firm. A book of business is not required.

Reports to: President

What You’ll Do

• Serve as the primary point of contact for client families on wealth management and service matters, handling requests, questions, and follow-up with prompt, professional responses
• Once registered as an investment adviser representative, answer client questions on accounts, allocations, and routine planning matters, and escalate complex advice to the lead advisors
• Supervise the Operations Lead, setting priorities and making sure client requests move through operations accurately and on time
• Prepare for and take part in client review meetings, including agendas, reports, and follow-up action items
• Coordinate account openings, transfers, distributions, and service requests with our operations team and custodians
• Keep accurate client records and documentation in our CRM to support service quality and regulatory compliance
• Partner with the President, who owns Redtail workflow design, to put client service workflows into practice and suggest improvements
• Work with our tax, bookkeeping, and family office teams so clients receive coordinated service across all areas of their financial lives
• Find ways to improve client service processes and workflows as the firm grows

What You Bring

• Series 65 license, current or passed within the last two years (required)
• 3+ years of experience in a client-facing role at an RIA, wealth management firm, or family office
• Experience supervising or leading a team
• Strong written and verbal communication skills, with the judgment to handle sensitive client matters with discretion
• Solid knowledge of investment accounts, custodial processes, and financial planning fundamentals
• Organized and detail-oriented, able to manage several client priorities at once
• Bachelor’s degree in finance, business, or a related field

Preferred

• CFP® certification, or active progress toward it
• Experience with Orion, Redtail, or similar platforms
• Exposure to tax, estate planning, or family office services

What We Offer

• Competitive salary plus annual bonus
• Health and dental insurance
• Paid time off
• 401(k) plan
• A collaborative, low-bureaucracy environment where your work is visible and valued
• Room to grow your role and responsibilities as the firm expands

Work Arrangement: In-office in Richardson, TX

Strategic Wealth Planning is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.

Strategic Wealth Planning is an SEC-registered investment adviser and multi-family office based in Richardson, Texas. We serve high-net-worth and ultra-high-net-worth families with integrated investment management, tax planning, estate planning, insurance analysis, bookkeeping, and fractional CFO services. Our team is small and experienced, and each person on it has a direct effect on our clients and on how the firm grows.

Company Description

Strategic Wealth Planning is an SEC-registered investment adviser and multi-family office based in Richardson, Texas. We serve high-net-worth and ultra-high-net-worth families with integrated investment management, tax planning, estate planning, insurance analysis, bookkeeping, and fractional CFO services. Our team is small and experienced, and each person on it has a direct effect on our clients and on how the firm grows.