Operations Supervisor - Shift C

Operations Supervisor Required Skills & Experience 4–6 years of experience in transportation, freight brokerage, freight forwarding, or 3PL operations, with strong knowledge of domestic ground transportation and the shipment lifecycle At least 1–2 years of experience supervising, coaching, or leading an operations team, including scheduling, workload distribution, performance management, and real-time decision-making Hands-on experience using a transportation management system, with the ability to learn and navigate proprietary platforms Strong operational judgment and escalation management skills, including the ability to identify service risks, explain shipment exceptions, and communicate clearly with internal stakeholders Proficiency in Microsoft Excel, Outlook, and Teams, with the data literacy needed to interpret operational reporting, compare performance metrics, and identify opportunities for improvement Nice to Have Skills & Experience Experience with Power BI, e2open TMF, Descartes Aljex, Tive, Open Dock, MacroPoint, or comparable transportation and shipment-visibility tools Experience supporting a 24/7 rotating-shift operation, high-value freight program, or security-sensitive customer account Job Description The Operations Supervisor will lead a team of approximately 3–6 inbound and outbound specialists, serving as the primary decision-maker and escalation point during the assigned shift. This person will manage workload assignments, appointment scheduling, staffing coverage, and shift handoffs to ensure every booking and active shipment has clear ownership. They will monitor TMF and Aljex, respond to service exceptions, document why shipments cannot be picked up as planned, and ensure escalated issues are communicated and followed through resolution. The Supervisor will use operational dashboards and reporting tools to evaluate raw versus adjusted performance scores, explain performance variances, and coach the team on ways to improve service, process compliance, and data quality. This role will maintain visibility across the entire operation, make real-time decisions, and partner with site, capacity, account, security, and program stakeholders to keep shipments moving and customer commitments on track.