Project Manager

Position Overview

ServiceMaster by Spotless is seeking an organized, customer-focused Restoration Project Manager to oversee residential and commercial property restoration projects throughout San Diego County. This is a hands-on, field-based role managing projects from the initial inspection through mitigation, contents handling, documentation, and job closeout.

The ideal candidate combines strong technical knowledge with excellent customer service skills and sound judgment, including the ability to work through challenging situations. You may assist the Estimator or prepare estimates in Xactimate, following applicable program guidelines and IICRC standards. A basic construction background is required, including familiarity with building materials, flooring, and other materials affected by water, wind, fire, smoke, and related property damage. In this role, you'll help customers navigate difficult situations while contributing to the growth and success of our company.

Job Responsibilities

• Complete assigned projects according to company procedures, maintaining quality and working within each job's budget.
• Prepare accurate estimates and scopes of work in Xactimate, and meet carrier and TPA documentation requirements.
• Inspect and scope jobs on site, working with the Crew Chief or Lead Technician to confirm the scope of work.
• Document losses with clear, descriptive photos and upload them to the company's operating system.
• Maintain drying logs and project records using Mitigate software. 
• Obtain required approvals and ensure work meets applicable audit standards and the approved scope.
• Communicate with customers and adjusters in person and by phone to answer questions and resolve concerns.
• Build and maintain relationships with referral partners, including agents, adjusters, plumbers, and property managers.
• May train new technicians or key operational team members
• Participate in the required after-hours on-call rotation.

Job Requirements

• Two to three years of project management experience.
• Know how to work with Xactimate and Mitigate
• Strong knowledge of insurance restoration, construction, or a related industry.
• Experience managing or leading teams of two or more.
• Valid driver's license and satisfactory driving record.
• Ability to work independently and collaboratively.
• Strong verbal and written communication skills.
• Strong customer service, problem-solving, and organizational skills.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Comfort entering and updating information using a tablet or mobile phone.
• Sound judgment, maturity, and a customer-focused approach.
• Willingness to participate in an on-call schedule.

Certifications preferred: 

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Benefits

• 401K
• Health Insurance
• Commission
• Training
• Competitive Salary