Customer Service Representative

HR System Service Helpdesk

The HR System Service Helpdesk plays a pivotal role in resolution provided/request resolved in providing HR System Support to Client. In this role, you would take ownership of the initial steps of the request handling, including 1st level trouble-shooting and coordination with Technical Team. You would arrange bridging between client end user/stakeholders and Technical Team. Respond to incoming telephone calls for customer requests. Troubleshoot, document, escalate, and manage trouble resolution. Proactively notify customers and internal personnel on status of critical tickets. Provide and manage all customer maintenance communication.

Qualifications & Experience

Proficient Korean speaking and business writing is mandatory, Mandarin support is also required. Excellent customer service and strong telephone communication skills. Strong process orientation and analytical and deductive reasoning skills. Working knowledge of HR System is a plus.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.