Auto Parts Counter Representative - Plainfield, IN B096

Job Description

Job Description

Now Hiring: Customer Service Representative
Location: Plainfield, IN | Schedule: Monday–Friday Day Shift + Rotating Saturdays

Serve with Excellence. Support with Care.
At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide essential support to our customers and branch operations. In this role, you’ll be the first point of contact for clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. You’ll also assist with returns, account management, and inventory coordination, helping to maintain efficiency and accuracy across the branch.

As a key team member, you’ll manage customer interactions with professionalism and attention to detail, while supporting both colleagues and customers with patience and care. This role is critical to maintaining Mygrant’s high standards of service and operational excellence.

Retail experience with face-to-face customer interactions, or auto parts counter experience is a plus! 

Why Join Mygrant Glass?
We’re the largest independent auto glass distributor in the United States—but we operate with the values of a family-owned company. We value safety, teamwork, and providing opportunities for growth.

Where a pay band is provided, actual pay may be above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.

Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

1. Medical

1. Dental

1. Vision

1. Life insurance

1. FSA plans

1. 401(k) plus matching

1. Holiday, sick, and vacation days

Customer Service Representative 

Non-Exempt 

Reports To: Branch Manager 

Schedule: M-F Dayshift w/ rotating Saturdays 

POSITION SUMMARY: 

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. 

ESSENTIAL JOB FUNCTIONS: 

• The following responsibilities are subject to change based on the needs of the company and the employee level.  

• Enter customer orders for auto glass parts and process customer returns. 
• Process daily cash, credit cards, and check deposits with accurate data entry. 
• Assist with inventory - interacting with operation warehouse inventory control. 
• Interact with customers via telephone and in-person providing information and assistance. 
• Manage customer accounts with discretion and escalate customer concerns as needed.