Care Coordinator Supervisor

Care Coordinator Supervisor

At Integrea Community Mental Health System, you're not just joining a workplace—you're joining a mission-driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits—including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, the security of participating in the Retirement Systems of Alabama (RSA) and guaranteed 40-hour workweeks for full-time staff.

This position will be based in Lee County and service Tallapoosa County and Chambers County.

Position Summary:

The Care Coordinator Supervisor is responsible for coordinating and integrating behavioral health, physical health, substance use disorder treatment, social services, and community-based supports for individuals served by Integrea. The Care Coordinator Supervisor works collaboratively with clients, families, treatment teams, healthcare providers, hospitals, community agencies, and payers to ensure seamless, person-centered, trauma-informed care that improves health outcomes and supports recovery and wellness. Care coordination is intended to ensure individuals successfully navigate complex systems of care. It is an office-based position.

Key Responsibilities:

Care Coordination & Service Integration

• Coordinate behavioral health, primary care, substance use disorder treatment, and social support services for assigned individuals.
• Develop, monitor, and update individualized care coordination plans in collaboration with the person served, family members, and interdisciplinary treatment team.
• Facilitate communication among internal and external providers to ensure continuity of care.
• Support transitions between levels of care, including inpatient psychiatric facilities, emergency departments, residential treatment programs, detoxification programs, and community settings.
• Ensure timely follow-up after hospitalization, crisis intervention, or other significant treatment events.
• Participate in multidisciplinary treatment team meetings and case conferences.

Client Engagement & Advocacy

• Establish therapeutic and supportive relationships with individuals receiving services.
• Promote client self-determination, recovery, resilience, and wellness.
• Assist individuals in overcoming barriers to care, including transportation, housing, insurance, employment, and access to benefits.
• Educate clients and families regarding available services and community resources.
• Advocate for the needs and preferences of individuals across healthcare and social service systems.

Community Collaboration

• Maintain active partnerships with healthcare providers, hospitals, federally qualified health centers (FQHCs), social service agencies, schools, child welfare agencies, criminal justice agencies, and other community organizations.
• Facilitate referrals and track outcomes to ensure services are received.
• Support outreach and engagement activities for individuals at risk of disengaging from treatment.

Documentation & Compliance

• Complete all required clinical and administrative documentation within established timeframes.
• Maintain accurate records in the Electronic Health Record (EHR).
• Track referrals, care transitions, and follow-up activities.
• Ensure compliance with the CCBHC model, organizational policies, HIPAA requirements, payer requirements, and applicable federal and state regulations.

Quality Improvement

• Participate in quality improvement initiatives related to care coordination and health outcomes.
• Monitor performance indicators and assist in achieving CCBHC model quality benchmarks.
• Utilize data and population health tools to identify service gaps and improve care management processes.
• All other duties as assigned.

Qualifications:

• Master's degree in a behavioral health or healthcare-related field - preferre
• Minimum of one (1) year experience in behavioral health, substance use treatment, healthcare coordination, case management, or related human services field.
• Knowledge of behavioral health disorders, substance use disorders, recovery principles, and community resources.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with electronic health records and Microsoft Office applications.
• Valid driver's license

Knowledge, Skills, and Abilities:

• Understanding of integrated behavioral and physical healthcare.
• Knowledge of person-centered, recovery-oriented, and trauma-informed care principles.
• Ability to engage diverse populations with cultural humility and sensitivity.
• Ability to coordinate services across multiple systems and providers.
• Effective crisis intervention and de-escalation skills.
• Strong documentation and time-management abilities.
• Ability to maintain confidentiality and professional boundaries.

Work Environment & Schedule:

• This is a non-exempt, full-time position.
• Standard hours are Monday through Friday, 8:00 AM - 4:30 PM
• Some flexibility may be required based on clinic needs or events.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.